District Sales Manager, Business Development Multi-Family …, Surrey

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity– We do what’s right, even when no one is looking.

Improvement– We do it well. Then we do it better.

Caring– We put ourselves in others’ shoes.

Authenticity– We like people, not pretense.

Determination– We kick down walls.

Are you a strategic leader with a passion for building strong teams and driving growth? Do you thrive in fast-paced environments where collaboration and execution matter? Trail Appliances is looking for a

District Sales Manager, Business Development

to lead and expand our Multi-Family Builder Sales team across BC.

Reporting directly to the Director of Multi-Family Sales, you’ll combine hands‑on leadership with disciplined sales execution—overseeing team performance, implementing structured processes, and partnering across departments to deliver exceptional client experiences and achieve ambitious business goals.

We’re looking for a driven, results‑focused leader who brings energy and accountability to your team. You balance a strong competitive edge with a professional, approachable style, building trust and collaboration across teams.

You motivate others, remove obstacles, and keep deals moving forward. With a background in high‑performance environments and a proven track record in sales, you’re ready to lead and develop a successful, high‑performing team.

As the District Sales Manager, Multi Family Builder Business Development, you will

Lead and drive business development for a team of Builder KAMs, setting clear expectations for performance, accountability, and service excellence

Create and implement standardized sales processes, workflows, and best practices across the region

Conduct quarterly sales reviews with each KAM and lead bi‑annual supplier learning sessions

Manage and elevate team performance through coaching, one‑on‑ones, performance reviews, and development plans

Analyze sales activity, pipeline health, margins, and forecasting accuracy, leading quarterly business reviews to drive accountability and results

Partner with the Director of Multi Family Builder Sales on recruitment, onboarding, training, and retention initiatives

Drive consistent ERP usage and data integrity for accurate reporting and decision‑making

Oversee quoting, pricing, and contract execution to ensure accuracy, consistency, and profitability

Manage expense budgets aligned to strategic market opportunities

Resolve escalated client, operational, and credit‑related issues

Collaborate cross‑functionally to ensure seamless project execution

Co‑facilitate the annual sales meeting and support regional sales planning

Execute the Strategic Annual Sales Plan

To be successful in this role, you have

Proven experience managing and coaching sales teams in residential construction or complex B2B environments

Strong leadership and performance management capabilities with a track record of delivering results through teams

Experience implementing structured sales processes and driving discipline

Strong business acumen with analytical and decision‑making skills

Experience with CRM systems, reporting, and forecasting tools

Excellent communication, organizational, and interpersonal skills

Ability to manage multiple priorities and deliver under deadlines

A true hunger for success: not only loves to win, but equally hates to lose

Bonus points if you have

Experience in the appliance, developer, or construction supply industry

Experience building and leading regional sales teams

Exposure to change management or sales transformation

Cross‑functional leadership in matrixed organizations

Post‑secondary education in business or related field

Who you'll work with

Director of Multi Family Builder Sales

KAMs and internal management teams

Operations, logistics, delivery, and client service teams

Builders, developers, installers, and industry partners

Suppliers and vendors

Work Environment

Office‑based with regular field presence across the Lower Mainland

Full‑time schedule with flexibility based on business needs

Evening and weekend industry events as required

Moderate regional travel

Why Join Trail

Competitive salary

Extended health benefits

PPE allowance

Generous employee discounts

Career development opportunities

Employee recognition program

Company events and volunteer initiatives

A fun, dynamic environment where your strengths and personality shine

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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