Decor Sales Associate: Full Time - NANAIMO, Nanaimo

Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and provide basic service in adjacent departments. They are focused on customer service and finding and solving customer needs.Key Responsibilities

Ensures Customer Satisfaction

Follow Home Depot's GET Model of customer service: Greeting, Engaging, and Thanking the customer Actively seek customers throughout the store and escort them to appropriate merchandise, regardless of department Ask open‑ended questions about the customer's projects to determine their needs and level of expertisePromote services such as Special Services, Tool Rental, Pro Desk, and Pro Services and recommend them appropriately

Drives Sales

Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need Educate customers about the whole project Use empowerment program when necessary to satisfy customers Execute daily stock maintenance: products signed, displayed, and clean

Builds Skills and Knowledge

Maintain knowledge of all products in department and adjacent departments Proactively seek knowledge on all products and services

Maintains Safety and Security

Follow all safety policies and procedures, Loss Prevention policies and procedures

Competencies

Communicates Effectively Customer Focus Skills

Interpersonal Skills Reporting Relationships

Direct Manager: Department Supervisor Travel Requirements

No travel required. Physical Requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Working Conditions

Flexible schedule that may include evenings and weekends Warehouse setting that can be dusty and noisy Drafts and interior temperature changes due to frequently open doors Minimum Education

High School Diploma or equivalent. Minimum Years of Work Experience

1 to 2 years of Retail or Trade experience an asset. Minimum Leadership Experience

Not applicable. Certifications

Not applicable. Other Requirements/Assets

Not applicable.

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