Manager / Senior Manager, Support&Billing Services, Central Island (Chemainus)

Who we are Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world‑class healthcare through Healthcare BI, advanced analytics, and informed insights.

The division is the leading medical billing services provider in British Columbia, boasting over 30 years of experience and offering a personalized approach to its services.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a

Great Place to Work

in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

Why this role is interesting This is more than an operations role, it’s an opportunity to

shape and strengthen billing operations across British Columbia .

In this role, you will:

Support teams through growth, change, and integration

Build strong, lasting relationships with clients in a service‑driven environment

Enhance operational performance and service quality

Identify opportunities and help guide the evolution of billing operations across BC

Contribute to a collaborative and evolving healthcare ecosystem

This role is well suited for someone who brings

experience, sound judgment, and a people‑centered approach , and who is comfortable working across both team and client environments.

What you’ll do As Manager, Billing Operations, you will support billing teams across BC while ensuring high‑quality service delivery and consistent operational performance.

Support&grow teams

Coach and support a team of billing professionals and team leads

Strengthen team capabilities and encourage accountability, collaboration, and knowledge sharing

Foster a positive and inclusive environment during periods of change

Improve operations

Oversee billing productivity, accuracy, and turnaround times

Use performance insights to identify trends, prioritize opportunities, and implement improvements

Build a strong understanding of operations within your first 90 days

Client relationships&issue resolution

Act as a key point of contact for complex issues

Navigate conflict situations with care and professionalism to reach effective outcomes

Build and maintain strong relationships with physician clients (virtual and in‑person)

Coordinate and participate in client meetings across the region

Integration&continuous improvement

Support the integration of teams, processes, and systems

Align workflows and contribute to the evolution of best practices across teams

Keep the Director informed of progress, challenges, and opportunities

What we’re looking for&how you’ll work

Proven experience managing and developing teams in an operations or service environment

Ability to identify opportunities for improvement and contribute to operational direction

Clear communicator who builds trust and maintains strong working relationships

Ability to navigate complex situations and support effective resolution

Experience working with clients in account, service, or partnership roles

Well‑organized, dependable, and able to manage priorities independently

Comfortable working in a hybrid environment, including regular in‑person client meetings

Based within commuting distance of North Vancouver or Duncan

Why join Petal

A hands‑on role with a direct impact on physicians’ experience across BC

A work environment where collaboration and respect are part of everyday life

An experienced and approachable team

Evolving tools and processes

A growing company in the healthcare sector

What we offer

Recurring hybrid work allowance

Compensation that recognizes your contribution

4 to 6 weeks of paid vacation per year

5 paid personal days per year

A group RRSP / DPSP plan with employer contribution

A modular group insurance plan, from day 1

An annual wellness allowance

Access to the Lumino Health telehealth application

An inclusive environment Petal is committed to employment equity and encourages applications from underrepresented groups, including women, Indigenous peoples, persons with disabilities, and visible minorities. Accommodation is available upon request throughout the recruitment process.

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