SaskEnergy Contact Centre Manager Position, Moose Jaw

Lead the Contact Centre at SaskEnergy, focusing on performance reporting and resource management. This permanent full-time role involves optimizing service levels and forecasting workload.

As the Manager for the Contact Centre, you will oversee business performance to meet operational excellence and customer satisfaction goals. You’ll manage a team, track financial management metrics, and ensure effective staffing to meet provincial demands. Your role is pivotal in linking strategic plans with day-to-day operations, while resolving escalated customer issues and implementing process improvements.

Key Responsibilities:• Manage business unit performance for operational excellence • Coach staff to enhance performance and engagement • Monitor key performance indicators for service quality • Forecast workload and resource needs effectively • Resolve escalated customer issues decisively

Requirements:• Degree in Business Administration or Commerce • Seven years of business experience, three in supervision • Strong detail orientation in customer service • Excellent communication and collaboration skills • Class 5 Driver’s License required for travel

Bring your leadership skills and strategic vision to enhance customer service at SaskEnergy’s Contact Centre. #J-18808-Ljbffr