Customer Service Office Manager, Swift Current

Employer

Employer Name:

Saskatchewan Crop Insurance Corporation What you'll do

Reporting to the Regional Manager (Manager, Operations&Readiness or Manager, Operations&Risk), this 18‑month temporary term position is responsible for the leadership of two Customer Service Offices (CSOs) located in Assiniboia and Shaunavon. Provide direction and leadership to staff in both CSOs, including coordination of work and formal and informal coaching, performance management, mentoring,and training.Ensure effective delivery of program initiatives by implementing and enforcing program standards and changes consistently across offices. Collaborate with others within the Insurance Unit and across the organization to leverage synergies in program delivery to enable service excellence. Provide technical agricultural information to staff and customers to respond to inquiries, solve problems, or provide training.Answer customer inquiries and respond to customer issues in a timely and knowledgeable manner to provide excellent customer service. Prepare and manage the budget for the office(s) to ensure efficiency and fiscal responsibility. Serve on a variety of internal/external committees and task teams to promote and review agricultural issues.

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