Account Director for SaaS Solution | REMOTE (Vancouver), Moncton

Overview Gatekeeper is the ONLY unified contract&third-party-risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform—helping lean teams stay compliant, efficient, and audit-ready.

Gatekeeper has consistently achieved significant, profitable growth YoY, with our customer base including Ford, The Telegraph, Autotrader, SumUp, Crocs and Funding Circle. Following private equity investment from Vista Equity Partners we are scaling rapidly and looking to build out our Account Director team. Note: This is a fully remote position, open to applicants based in Vancouver.

Role Overview As an Account Director at Gatekeeper, you will be the primary contact and owner of a portfolio of high-value existing accounts, responsible for retaining, growing, and expanding these relationships. This strategic role requires a customer-centric approach to strengthen relationships, drive renewals, identify upsell and cross-sell opportunities, and ensure our customers achieve maximum value from our solutions.

Key Responsibilities

Expansion&Growth: Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR)

Account Retention: Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals to reduce logo churn

Customer Success&Professional Services Collaboration: Partner with the Customer Success&Professional Services team to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation

Strategic Account Planning: Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper's growth objectives

Problem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes

Domain&Product Expertise: Become a subject matter expert in Gatekeeper's product offerings and the broader domain of Vendor&Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant

Data-Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue

Customer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that align with customer needs

Requirements

8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS, with a focus on retention, expansion, and account growth

Customer-Centric Mindset: A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth

Relationship Management: Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations

Commercial Acumen: Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets

Analytical Skills: Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention

Strategic Thinking: Ability to create and execute account plans that align customer goals with Gatekeeper's offerings

Adaptability: Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy

Benefits

100% remote working: no offices and no commute

Generous paid vacation allowance

Comprehensive benefits package including:

Private Medical&Dental cover

GRSP Matching

Employee Assistance Program

Learning&Development opportunities for lifelong learners

Technology: we provide everything you need to do your best work

Gatekeeper for Good: Match funding to support non-profit organisations in your local community

Gatekeeper retreats

We live by our company vision and values. If these ring true and if you're a customer-focused professional passionate about growing and retaining high-value accounts, we'd love to hear from you!

Gatekeeper offers a diverse and multicultural working environment, currently spanning 15 countries. We respect each other's differences and welcome candidates from all backgrounds.

Apply now to join Gatekeeper in our exciting journey of growth and innovation. Please note, this role is likely to involve some national and international travel.

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