Service Advisor - COMMERCIAL TIRE DISPATCH, Mississauga

Scotia Tire is looking for an enthusiastic self-starter to fill the role of Front Desk Service Advisor. The ideal candidate has knowledge of tires and mounted wheel packages for both passenger and commercial vehicles applications, proven sales records and will contribute to the the Store’s profitability by providing exceptional Customer Service.

As Front Desk Service Advisor, your responsibilities would include:

Greet Customers in an enthusiastic and professional manner

Confidently providing accurate sales and product information appropriately based on customer needs. (tire and mounted wheel options, features, benefits, pricing, warranties etc.)

Answering customer inquiries; in person, via phone and email, for both the passenger vehicle and Commercial customer base

Creating work orders for In-Shop Tire Technicians

Accurately complete all documentation/paperwork in relation to work completed

Data Entry, create customer appointments using POS and internal systems

Manage Customer Database, maintaining up-to-date records and notes

Qualifications and Education Requirements

High School or Equivalent

Valid Driver’s License required

Minimum 1 yr. experience in Tire Sales, required

Excellent communication skills, both written and verbal

Excellent organization, time management and problem-solving skills

A strong mechanical background is required

Interest in further expanding knowledge about the tire industry

Excellent Interpersonal skills, able to communicate effectively with internal and external customers

Proven ability to build customer rapport and boost sales

Additional Notes We offer an excellent Group Benefits Package including Health and Dental coverage, life and long-term disability insurance, as well as an Employee Purchase Program, paid training, and other opportunities.

ScotiaTire is an equal opportunity employer; accommodations will be made to ensure all qualified applicants are considered for employment.

Job Type: Full-time

Salary: From $24.00 per hour

Dental care

Extended health care

Schedule:

10 hour shift

8 hour shift

Holidays

Monday to Friday

Overtime

Weekend availability

Experience:

Tire&Lube Technicians: 1 year (required)

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