Future Opening: Customer Service Representative, Mission

Future Opening: Customer Service Representative

Competitive Compensation

Flexible Scheduling

Hard work, collaboration, humanity, fun, and laughter

Company Overview Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Under the supervision of the Center Owner or Manager, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

WHAT YOU BRING TO THE TABLE:

Previous customer service or sales experience in a retail environment

Ability to translate customer requirements into final products or services

Assist in handling customer complaints and problems in a professional manner

Multitasking– must have the ability to simultaneously process multiple tasks

Effective verbal and written communication skills

Strong attention to detail

Outstanding time management and organizational skills

A high school diploma or equivalent required

Valid driver’s license required

Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software

Ability to work flexible hours

Some supervisory skills preferred

Notary Public certification may be required

WHAT WE EXPECT OF YOU:

Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner

Assists customers with their product and service need in person, through email, and by phone

Processes customer sales through the point-of-sale system

Up-sells, cross-sells, and actively participates in marketing and promotional initiatives

Opens and closes the center, cash register, and other center systems

Assists management in maintaining, ordering, and stocking inventory

Maintains the center consistent with established standards

Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff

Sorts and deposits mail in private mailboxes

Captures, complete tasks, and organizes Virtual Mail

PHYSICAL AND SAFETY REQUIREMENTS:

Must be able to stand behind a sales counter for extended periods of time

Must be able to lift at least 50 pounds

Must be able to communicate clearly with customers by email, by phone, and in-person

May be required to operate a motor vehicle

Must perform all duties in a safe and efficient manner

Compensation: $8.00 - $11.00 per hour

At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply! *PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

This position may require you to work certain evenings (for marketing/events) and/or Saturdays. Can you work this schedule?

Are you legally authorized to work in the US?

What are your salary expectations?

Are you comfortable with computers, email, using the internet, and learning new computer programs?

This position requires use of multiple office machines including fax and copy machines. Do you have experience with these machines?

Are you proficient with Microsoft Excel and Outlook?

Do you have a good aptitude for consumer electronics, such as laptops, home computers, cell phones, etc.?

What is your experience level with Microsoft Access?

Do you have reliable transportation to and from work?

Are you at least 18 years old?

Do you hold a valid driver’s license and clean driving record?

How proficient are you with using Microsoft Suite?

Referral code from a current employee: If no code provided, add their name instead.

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