Property Maintenance Supervisor, Mission

Mission Possible is a non‑profit organization located in Vancouver’s Downtown Eastside. Mission Possible Maintenance is a full‑service exterior property cleaning social enterprise that provides high calibre services while supporting and employing individuals challenged by homelessness, poverty, addiction, mental illness, and other barriers to employment to achieve a renewed sense of dignity and purpose. Partnered with our Employment Readiness Program, we equip our program participants with the skills, confidence, and support they need to rejoin the workforce and rebuild a self‑sustaining livelihood for themselves.

About the Job Position type: Full time (up to 40 hours/week), Permanent

Compensation&Benefits

$25 per hour

6% Vacation Pay

100% Coverage of extended health benefits

Access to Employee and Family Assistance Program

Requirements

Willing to complete a Vulnerable Sector Background Check

Class 5 Driver’s License and a clean drivers’ abstract

Legally allowed to work in BC

Able to report to work for a 7 am start time

Able to occasionally report to work outside regular hours (e.g., weekends, evenings)

Job Summary We are seeking a skilled and experienced Property Maintenance Supervisor to make a positive difference in Vancouver’s DTES. In this role, you will be responsible for overseeing the needs of the Property Maintenance team, assisting with conducting property maintenance services, managing program participants, and ensuring the efficient, safe and effective completion of client needs. Your expertise in landscapingand property maintenance, strong leadership, and dedication to delivering exceptional customer service will be key to the success of our team.

Working Conditions Reports to the Property Maintenance Manager. This role is team‑based, work outside the office on driving or walking routes, in all weather conditions including sun, rain and snow.

Duties&Responsibilities

Leadership

Supervise and mentor a team of associates and technicians to perform top‑notch landscape and property maintenance services.

Foster a positive and inclusive work environment, promoting teamwork, professionalism, and a strong work ethic.

Training : Provide training to technicians and associates in proper operation, maintenance and repair of landscaping equipment; teach and model skills such as time management and conflict resolution.

People Process : Assist the PM Manager in managing performance issues such as attendance and conflicts.

Conduct quarterly conversations and annual reviews with direct reports.

Property Maintenance

Service Delivery : Drive teams to job sites and perform landscaping and property maintenance tasks as needed; assess the job site and communicate the most suitable actions to complete the scope of work safely, efficiently and on schedule.

Admin : Assist the PM Manager and Ops Admin Team with scheduling services, ensuring timely response to service requests, efficient deployment of resources and continuous improvement; assist with maintaining timesheets on MP’s Payworks system.

Operations : Assist the PM Manager in maintaining accurate records and generating reports, including service statistics, customer feedback and budget expenditures; provide service quotes to customers.

Inventory : Monitor and maintain inventory of landscaping supplies, equipment and cleaning products, ensuring availability and proper functioning; conduct quality control site inspections and report adjustments as needed.

Safety

Take time to share with your team methods, techniques and safe equipment use.

Adhere to safety guidelines and regulations, ensuring proper use, storage, disposal of chemicals and waste materials.

Customer Relationships

Provide exceptional customer service, addressing inquiries, resolving issues and ensuring satisfaction.

Build and maintain strong relationships with existing clients, fostering repeat business and referrals.

Actively identify and elevate opportunities to develop new client relationships for property maintenance services.

Other duties as assigned by the Property Maintenance Manager

Incumbent Information Our ideal incumbent has:

Knowledge, Skills, Abilities

Technical landscape knowledge (lawn renovations, planting, pruning, tree care)

Ability to demonstrate excellent work habits and deliver quality and efficient work

Great communication and conflict‑resolution skills

Ability to work well independently and as a team member

Knowledge of DTES prevailing issues, including violence, mental health, substance use, unsafe living conditions and access to supportive resources

Education and Experience

Leadership or supervisory experience

Certification or training in landscape and property maintenance services is an asset

Experience working in social services or a non‑profit organization

Completion of or willingness to complete OFA1 first aid, Mental Health First Aid, Overdose Prevention and Response, Trauma Informed Practice training

Experience working in the DTES community is an asset

Or the equivalent combination of related skills and experience

How to Apply Send your cover letter and resume to



with "Application for PM Supervisor" as the subject line. We will contact only those we wish to screen and interview; interviews are on a rolling basis.

Thank you for your interest!

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