Customer Experience Representative - Milton

Job ID: 521338

Permacon is a leading North American manufacturer of concrete products serving the landscaping and masonry markets. The company operates eight production facilities across Quebec and Ontario and employs more than 300 people throughout its various sites. Permacon is a division of Oldcastle® Architectural.

Job Summary The Customer Experience Representative is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues.

Job Responsibilities

Responsible for supporting all retail customers (Home Depot, RONA, etc.)– all orders, shipments, and complaint resolutions

Make sure orders are coded correctly daily

Assist customers with product questions, ordering, order tracking, complaints, and problems

Support customers with orders, truckloads, open order reports and shipments

Enter email EDI, and phone orders into the system for delivery/pick up

Issue credits or debits accurately, when applicable

Complete MRTs for returned products and send to EBS daily

Complete MRTs for pallet return and send to EBS daily

Help customers build truckloads

Enter transfers on DIPs, once complete send to dispatch

Once DIPs are received in stock advise customers stock is ready

Enter build orders and send to yard

Once yard returns build orders, contact customers stock is ready

Answer incoming calls

Provide information requested by customers in a timely fashion

Ensure accuracy of invoices and on‑time delivery of orders

Track orders from entry into the system to delivery or pick up by the customer

Support the sales team, as required

Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records

Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed

Send orders for de‑icing, as required (24 or 48 hours)

Qualifications and Job Requirements

High school diploma or equivalent in related experience

Detail oriented

Good with basic math

Skilled in Microsoft Office suite

Good organizational and problem‑solving skills

Experience with a multi‑line phone system

Pleasant phone personality

Ability to multi‑task

Bilingual (French speaking)

Job Compensation&Benefits

The annual salary is $51,000 to $57,000

Employee life insurance

Short Term and Long Term Disability

Medical, dental and vision care plan paid by the Company

Vacation time

Retirement savings plan with employer contribution, up to 5% of annual salary

Access to an Employee and Family Assistance Program (EFAP)

Significant discounts for company products

Opportunity to build a career and progress in the company

This posting is to fill an existing vacancy.

At Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with disabilities to submit their applications. We believe in enabling people to work together and realize their full potential. Please advise us at any point during the recruitment and selection process if you require accommodation.

Permacon does not directly use artificial intelligence to screen, assess or select applicants.

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