Customer Experience Representative - Milton, Halton Regional Municipality (Campbellville)

Company Overview Permacon is a leading North American manufacturer of concrete products serving the landscaping and masonry markets. The company operates eight production facilities across Quebec and Ontario and employs more than 300 people throughout its various sites. Permacon is a division of Oldcastle Architectural.

Job ID: 521338

Job Summary The Customer Experience Representative is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow‑up, and resolution to client inquiries or issues.

Job Responsibilities

Responsible to support all RETAIL Customers (Home Depot, RONA etc)– all orders, shipments and complaint resolutions

Make sure orders are coded correctly daily

Assist customers with product questions, ordering, order tracking, complaints, and problems

Support customers with orders, truckloads, open order reports and shipments

Enter email EDI, and phone orders into system for delivery/pick up

Issue credits or debits accurately, when applicable

Complete MRTs for returned products and send to EBS daily

Complete MRTs for pallet return and send to EBS daily

Help customers build truckloads

Enter transfers on DIPs, once complete send to dispatch

Once DIPs are received in stock advise customers stock is ready

Enter Build orders and send to yard

Once yard returns Build orders, contact customers stock is ready

Answering incoming calls

Provide information requested by customers in a timely fashion

Ensure accuracy of invoices and on‑time delivery of orders

Track orders from entry into the system to delivery or pick up by the customer

Support the sales team, as required

Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records

Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed

Send orders for de‑icing, as required (24 or 48 hours)

Qualification and Job Requirements To perform this job successfully, an individual must be bilingual (French speaking) and able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required:

High school diploma /equivalent or comparable in related experience,

Detail oriented,

Good with basic math,

Skilled in Microsoft Office suite,

Good organizational and problem‑solving skills,

Experience with a multi‑line phone system,

Pleasant phone personality,

Ability to multi‑task,

Bilingual (French speaking) .

Job compensation / Benefits

The annual salary is 51 000 $ to 57 000 $

Employee life insurance

Short Term and Long‑Term Disability

Medical, dental and vision care plan paid by the Company

Vacation time

Retirement saving plan with employer contribution, up to 5% of annual salary

Access to an Employee and Family Assistance Program (EFAP)

Significant discounts for company products

Opportunity to build a career and progress in the company.

At Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with disabilities to submit their applications. We believe in enabling people to work together and realize their full potential. Please advise us at any point during the recruitment and selection process if you require accommodation.

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