Assistant Manager, Customer Experience, Strachan Road, Medicine Hat

The Customer Experience Manager/Assistant Manager is a member of the store leadership team and is responsible for ensuring exceptional customer experiences in our Mark’s Stores. They lead and develop a strong team, drive efficient operations, and analyze customer feedback to make improvements. The Customer Experience Manager/Assistant Manager leads with our organizational Core Values and strives to live out our Brand Purpose each day “To Make Life in Canada Better” by connecting customers with products and services to keep them Warmer, Drier, Safer, and More Comfortable.

What you’ll do

Partner with SGM to hire and build a strong and diverse team.

Assist in scheduling and workload planning for efficient operations.

Take ownership of loyalty programs and coach and train team members on these programs.

Run the Manager on Duty program to enhance the customer experience on the sales floor.

Create a positive culture where associates are recognized for exceptional service.

Lead from the floor and actively build, manage, and develop team members.

Ensure consistent delivery of outstanding customer experiences aligned with the company's mission and values.

Identify areas for improvement in customer experience and implement appropriate strategies.

Analyze customer feedback and implement improvements based on insights gathered.

Collaborate with other departments to ensure a seamless customer experience across all touchpoints.

Handle customer escalations and resolve issues or complaints promptly and effectively.

Connect customers with products and services to meet their needs

What you bring

Strong leadership abilities to guide and inspire team members.

Excellent communication skills to effectively communicate with team members, customers, and stakeholders.

Strong problem-solving ability to handle challenging situations.

Strong interpersonal skills to build positive relationships with team members and customers.

Customer‑centric mindset with a deep understanding of customer needs and preferences.

Ability to develop and mentor team members to foster a high‑performing and motivated team.

Results‑oriented with a focus on achieving key metrics such as overall sales, training saturation, inventory accuracy, staff turnover, and net promoter score.

Technical proficiency to support teams and drive efficiency.

Adaptability to thrive in a fast‑paced environment.

Decision‑making agility to make effective decisions.

Collaborative mindset to work effectively with others.

Future‑focused with a desire to continually develop and improve.

Compensation We’re always looking for great talent! In addition to competitive pay, we offer:

Comprehensive benefits and retirement programs

Performance incentives

Other perks to support your well‑being

Career growth opportunities and product discounts

Our typical is between 42,000 and 52,500. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role‑specific requirements.

Notre engagement envers la diversité, l’inclusion et l’appartenance Nous nous engageons à favoriser un environnement où le sentiment d’appartenance est florissant et où la diversité, l’inclusion et l’équité font partie intégrante de tout ce que nous faisons. Nous croyons en la création d’une culture organisationnelle où les gens sont traités en tout temps avec dignité dans le respect de la religion, de la nationalité, du sexe, de la race, de l’âge, du capacité perçue, de la langue parlée, de l’orientation sexuelle et de l’identité de chacun. Nous sommes unis dans notre objectif d’être icipour contribuer à améliorer la vie au Canada.

Accommodements Nous tenons fermementà notre valeur fondamentale d’inclusion. Nous accueillons et encourageons les candidats issus de groupes en quête d’équité, comme les personnes racisées, les Autochtones, les membres de la communauté 2SLGBTQIA+, les femmes, les personnes handicapées et autres. Si vous avez besoin d’accommodements pour postuler à ce poste ou lors de l’entrevue, veuillez-nous le faire savoir lorsque vous nous contacterez, et nous travaillerons avec vous pour répondre à vos besoins.

#J-18808-Ljbffr