Technical Support Analyst at Fujitsu, Saint-Esprit
Technical Support Analyst at Fujitsu, Saint-Esprit
-
Saint-Esprit, Canada -
Publiée: il y a moins d’une semaine
-
Ajouter -
Partager
Description
Join Fujitsu as a Service Desk Analyst focused on resolving technical issues for school districts. Utilize your expertise in troubleshooting and customer support to ensure seamless network operations.
This role is designed for candidates with 3-4 years in a service desk environment, with a preference for Level 2 support in MPLS networks. You will act as the primary contact for Level 1 support, managing tickets and expectations while ensuring compliance with operational Service Level Agreements. Your work will directly affect customer satisfaction and enhance network reliability.
Key Responsibilities:• Troubleshoot and resolve incidents via phone, email, and ticketing systems • Manage Level 1 customer support and maintain operational standards • Document issues and create Knowledge Base articles for users • Collaborate with Agile teams to address complex network challenges• Ensure confidentiality of all processed information
Requirements:• 3-4 years in a service desk environment • 1+ years of Level 2 support preferred • ITIL Certification and SAFe Agile Certification required • Familiarity with HEAT or equivalent tools • Strong analytical and interpersonal skills
Leverage your technical expertise to support Fujitsu's mission in delivering exceptional service to educational clients. #J-18808-Ljbffr
This role is designed for candidates with 3-4 years in a service desk environment, with a preference for Level 2 support in MPLS networks. You will act as the primary contact for Level 1 support, managing tickets and expectations while ensuring compliance with operational Service Level Agreements. Your work will directly affect customer satisfaction and enhance network reliability.
Key Responsibilities:• Troubleshoot and resolve incidents via phone, email, and ticketing systems • Manage Level 1 customer support and maintain operational standards • Document issues and create Knowledge Base articles for users • Collaborate with Agile teams to address complex network challenges• Ensure confidentiality of all processed information
Requirements:• 3-4 years in a service desk environment • 1+ years of Level 2 support preferred • ITIL Certification and SAFe Agile Certification required • Familiarity with HEAT or equivalent tools • Strong analytical and interpersonal skills
Leverage your technical expertise to support Fujitsu's mission in delivering exceptional service to educational clients. #J-18808-Ljbffr
Informations clefs
-
Nom de l’entrepriseFujitsu -
Titre de posteTechnical Support Analyst at Fujitsu
-
Signaler -
Bloquer l’annonce
Conseils de Sécurité
N’acceptez pas de payer un potentiel employeur par avance afin de vous garantir une embauche.
Recherches afférentes
Informations supplémentaires sur l’annonce
Technical Support Analyst at Fujitsu est visible sur Locanto dans la rubrique Mascouche Informatique, télécommunications.
Pour le moment, c’est la seule annonce dans cette rubrique pour Mascouche.
Vous voulez en voir plus? Alors élargissez votre recherche pour consulter les annonces dans les alentours de Mascouche, comme par exemple Informatique, télécommunications à Varennes, Repentigny ou encore Terrebonne. Il y a encore plus de petites annonces dans un rayon de 15 km pour cette rubrique. Cliquez ici pour consulter ces annonces.
