Research/Operations Assistant, Markham

Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence. Building on this foundation, Everest has successfully developed and established itself as a full-service CRO. Everest’s headquarters are located in Markham (Greater Toronto Area), Ontario, Canada with additional sites in Little Falls (Greater New York City Area), New Jersey, USA, and Shanghai (Pudong Zhangjiang New District), China.

Everest is known in the industry for its high quality deliverables, superior customer service, and flexibility in meeting clients’ needs. A dynamic organization with an entrepreneurial origin, Everest continues to experience exceptional growth and great success.

Quality is our backbone, customer-focus is our tradition, flexibility is our strength…that’s us…that’s Everest.

To drive continued success in this exciting clinical research field, we are seeking a committed, skilled, and customer-focused individual to join our winning team as a Research/Operations Assistant for our Toronto/Markham, Ontario, Canada on-site location, or remotely from a home-based office anywhere in Canada in accordance with our Work from Home policy.

Key Accountabilities

Provided ad hoc research assistant support to the clinical trial project teams.

Assisted with the planning and execution of business operational projects to improve project management and broader enterprise functional, process, and technology capabilities, working with cross‑functional leaders and any third part vendor.

Manage all incoming calls to the company general phone line including screening and directing calls, taking messages while ensuring knowledge of staff movements in and out of the office.

Provide ad hoc administrative support in a timely manner for Senior Personnel of the company.

Ensure that the employee out-of-office and work-from-home calendars are up to date.

Greet and direct visitors to the office.

Maintain and review inventories of general and special office and kitchen supplies, including but not limited to personal protective equipment (PPE), stationery, copy room supplies, shipping and courier supplies, and beverages for the office; order new supplied to replenish as needed.

Prepare business card orders for new staff and title changes/promotions.

Update office and cubicle access key trackers and inventory.

Prepare and distribute correspondence including international couriers, local couriers, and mail deliveries.

Support office expense tracking and management activities such as documenting and filing business invoices, updating invoice trackers for key functional areas, and mailing cheques to Everest vendors.

Coordinate logistics for client visits, conferences, employee meetings, and social/wellness events. Coordinate logistical planning and execution activities include catering, activity coordination, and travel arrangements.

Provide Interactive Web-based Randomization System (IWRS) support via telephone and email. Perform Stage I IWRS User Acceptance testing (UAT). Prepare physical randomization envelopes.

These tasks are performed in a timely and accurate manner and in compliance with Everest and trial sponsors’ requirements. Maintain and prepare for final archival of documents relevant to the assigned clinical trials, and assist the corporate archivist in assembling and archiving such documents.

Assist data management quality assurance (QA) personnel in performing QA procedures on trial Case Report Forms (CRFs), database schema and databases for assigned studies. These QA procedures include but are not limited to the following: performing line‑by‑line checks on subject data listings against completed CRFs; comparing database schema against annotated CRFs; and comparing final paper CRFs against CRF images that were captured during the trial.

Qualifications and Experience

A Bachelors’ degree in health science, physical, or biological fields.

Past experience in an office administration role is an asset.

Education or experience must demonstrate the ability to work independently and to apply data management concepts, clinical trial data processing techniques, and logical and algebraic operations.

Benefits&Compensation We offer a robust benefits package to support your health, well-being, and growth, including medical, dental, and vision coverage, life&AD&D insurance, short- and long-term disability, tuition reimbursement, fitness reimbursement, employee assistance program (EAP), a 401(k) retirement / pension plan, generous paid time off and sick leave, and the opportunity to earn a performance based bonus.

Estimated Salary Range: $45,000 - $60,000 CAD

Everest is committed to upholding the principles of dignity, independence, integration, and equal opportunity. We welcome and encourage applications from people with disabilities, and upon request we will provide accommodations for candidates participating in any part of our recruitment and selection process.

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