Customer Service Representative (CSR), Markham

RGH Commercial Equipment Service

Customer Service Representative

$24 - $26 per hour

Location:

Markham branch, Unit 5 – 505 Apple Creek Blvd (full‑time on‑site)

Minimum 12‑month contract beginning September 2026.

A Typical Day

Manage all inbound/outbound calls in a courteous, client‑oriented manner.

Proficient and timely customer email correspondence.

Process customer service requests through the computer system, ensuring accuracy.

Maintain strong working relationships within the Service Department.

Handle customer service requests from creation to completion, ensuring exceptional service.

Handle all incoming communication from customers and other stakeholders.

Provide customers with updates, ETAs, schedules and contact subagents, technicians and other stakeholders as needed.

Act as the primary contact for conflict resolution, demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction.

Build positive relationships with all customers through active listening and providing opportunities to the customer for better service.

Warranty verification.

COD payment processing.

Other duties as assigned.

What You Need To Land This Opportunity

Minimum high school graduation required.

1–2 years of experience working in customer service.

Experience with an ERP system.

Intermediate computer skills: Microsoft Office (Word, Excel, PowerPoint), MS Outlook and the ability to learn new computer systems.

Minimum 50 wpm typing speed.

Ability to keep information confidential.

Strong data entry, basic math and proofreading abilities.

Excellent time‑management, organization and multitasking abilities.

Excellent English communication skills over the phone, in person and through email.

Manual dexterity to use a desktop computer and peripherals.

Ability to sit and operate a computer and telephone for long periods of time.

Overtime may be required.

Why work for us?

Industry‑leading compensation.

Each day brings new challenges and endless learning opportunities.

Comprehensive group benefits and retirement savings program.

Extended health, dental and Long‑Term Disability coverage.

Employee Assistance Program.

Training and Development Opportunities.

24/7 Resources and Support.

Industry leaders in Canada.

Be part of a growing, stable organization that is leading the industry in Canada.

Equal Employment Opportunity : RGH Commercial, a division of Heritage Food Service Group of Canada, is an inclusive and equal‑opportunity employer. We are committed to ensuring equal access and participation for people with disabilities and to meeting our obligations under the Ontario Human Rights Code and all applicable accessibility legislation. If you require a disability‑related accommodation during the recruitment process, please let us know so we can meet your needs.

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