Customer Service Representative, Markham

Description ProAmpac is seeking a Client Account Specialist who is detail-oriented, ambitious, curious, a self-starter, a critical-thinker and possesses great written and verbal communication skills.

Job Overview In this role you will be assisting multiple production sites and will need to be responsive with good time management.

You will manage sales‑related administrative tasks, including manual data entry, customer forecasting, documentation, and reporting to support efficient operations. You will oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays, and perform other duties. (This is not a call center position.)

Essential Duties and Tasks

Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, and assisting customers in making informed decisions.

Receive and manage customer inquiries, delivering responses via phone calls and emails, efficiently addressing concerns and resolving issues.

Complete Customer Complaint Forms (CCFs) for thorough issue documentation and follow‑up, ensuring all complaints are properly addressed and resolved.

Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.

Manage various sales‑related administrative tasks, including data entry, documentation, and reporting to support efficient operations.

Accurately enter purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.

Collaborate with internal departments, including sales services teams, production, logistics, and sales, to ensure seamless service delivery for assigned accounts.

Perform all other duties as assigned.

Qualifications, Education and Experience

HS/GED required; AS preferred.

Microsoft Excel.

3–5 years’ experience in a related field required.

Manufacturing Customer Service experience or experience with the same or similar product manufacturing processes is a plus.

This position has no leadership duties.

Experience using Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook Email, and calendar).

Maintains strict confidentiality and protects privacy of confidential/sensitive information.

Exceptional time management and organization skills; ability to manage multiple tasks and projects simultaneously, establishing priorities to meet deadlines.

Perks

Benefits

On‑site Parking

Bonus

Pay Range (CAD) $65,000 to $75,000 per year

Pay range note This pay range reflects our good‑faith estimate of the role's expected range at the time of posting. Pay offers are based on job‑related factors, including relevant experience, skills, education, internal equity, and business needs. Most offers are made in the lower to middle part of the range.

Job Category Customer Service

Full‑Time

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