Bilingual Field Specialist, Markham

About the Role

Clutch is looking for a Bilingual Field Specialist (Mandarin/Cantonese) to be the face of our company in our first retail location at Markville Mall! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience. If you’re excited about shaking up the industry and want to be part of a company changing the car-buying game, you’ll love working with us.What You’ll Do

A major part of this job is having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint. Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality ofservice is provided to our customers.You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. You’ll also be a team player by assisting other team members with various tasks as necessary. Here’s What You Have

Education: High school diploma or equivalent. License: Minimum of a G2 Driver’s License (valid in Ontario). Driving Record: Clean driver’s abstract with no major infractions. Background Check: Clean criminal background check. Bilingual: Fluent in Mandarin and/or Cantonese. Work Authorization: Legally authorized to work in Canada.Availability: Minimum of 40 hours per week, with overtime as needed. It’d Be Great If You Have

Valid OMVIC License (we will help you obtain if you don’t have one). A passion for cars and the automotive industry. Experience with warranty products so that you can answer any question that arise during the process. Why You’ll Love It At Clutch

Autonomy&ownership– opportunity to build your process and influence the company workforce and at every level. Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience. You’ll have a broad and direct ownership over field of work during a phase of rapid growth.We are dedicated to attracting and retaining top talent with top‑of‑market compensation packages. Above market health&dental benefits. Employment Type

Backfill, Permanent Full-Time Compensation&Benefits

Wage: $24 per hour Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full‑Time) Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

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