Customer Service Leadership Role at Stormtech, Markham
Customer Service Leadership Role at Stormtech, Markham
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Markham I3P, Canada -
Dernière édition le: hier
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Description
Join Stormtech Performance Apparel as a Customer Service Manager focused on improving customer interactions. Utilize your expertise to strengthen operational processes and team performance.
In this role, you will work alongside the Senior Director of Customer Experience, mentoring the customer service team while directly contributing to organizational goals. Your hands-on leadership will be pivotal in adapting to customer needs and enhancing service standards. Your adeptness in Salesforce Service Cloud and commitment to quality assurance will steer the team toward excellence.
Key Responsibilities:• Drive quality assurance and service monitoring • Lead team performance management and operational functions • Identify and eliminate recurring service failures • Communicate effectively with cross-functional partners • Engage in continuous service improvement projects
Requirements:• Minimum of 5 years in customer service leadership • Salesforce Service Cloud experience required • Expertise in B2B environments • Strong communication and organizational skills • Willingness to travel 4-5 weeks yearly
Become an essential leader in evolving customer service at Stormtech, fostering a trusted buying experience. #J-18808-Ljbffr
In this role, you will work alongside the Senior Director of Customer Experience, mentoring the customer service team while directly contributing to organizational goals. Your hands-on leadership will be pivotal in adapting to customer needs and enhancing service standards. Your adeptness in Salesforce Service Cloud and commitment to quality assurance will steer the team toward excellence.
Key Responsibilities:• Drive quality assurance and service monitoring • Lead team performance management and operational functions • Identify and eliminate recurring service failures • Communicate effectively with cross-functional partners • Engage in continuous service improvement projects
Requirements:• Minimum of 5 years in customer service leadership • Salesforce Service Cloud experience required • Expertise in B2B environments • Strong communication and organizational skills • Willingness to travel 4-5 weeks yearly
Become an essential leader in evolving customer service at Stormtech, fostering a trusted buying experience. #J-18808-Ljbffr
Informations clefs
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Nom de l’entrepriseStormtech Performance Apparel -
Titre de posteCustomer Service Leadership Role at Stormtech
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Customer Service Leadership Role at Stormtech est visible sur Locanto dans la rubrique Markham Service clientèle, SAV.
Pour le moment, c’est la seule annonce dans cette rubrique pour Markham.
Vous voulez en voir plus? Alors élargissez votre recherche pour consulter les annonces dans les alentours de Markham, comme par exemple Service clientèle, SAV à Scarborough, Richmond Hill ou encore Pickering. Il y a encore plus de petites annonces dans un rayon de 15 km pour cette rubrique. Cliquez ici pour consulter ces annonces.
