Architect, Solutions, Markham

The Solution Architect will engage regionally, with Direct Sales or Channel Sales contacts to ensure Customer Requirements are well defined including existing equipment inventory through to End User Experience requirements for core service functions.

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

This role is considered to be a local and regional services knowledge base for AVI-SPL’s comprehensive Service Solutions (CARE maintenance services, Managed Services, Hosted Services, along with various engagement models including on-site staffing, remote support, and cloud-based models). In addition, the Services Solution Architect will provide expertise for the collaboration Solution Engineering team involved in highly complex infrastructure and UC solutions to review and validate designs as part of the overall pre-sales process.

Responsible for field business cases to development solution offers in support of sales efforts, including ownership and delivery of the solution design documents as needed from sales channels

Respond to RFx activity from sales channels as needed at unpredictable volumes

Document specifications for customer solution while providing general technical support for the Sr. and Principle Architects on larger national or global opportunities where required to support all services opportunities including:

Development of Service Bill of Materials

Managed Device Components&Service Level Definition

Service Reporting Requirements

Deployment Timeline Requirements/Phased Deployment Definitions

Specification of any custom requirement including delivery scope

Managed Conferencing Requirements

Reservations Method(s)

Expected Conference Volumes Incident Management Requirements

Specification of Hardware Bill of Materials (where applicable)

Opportunity Handoff to Service Implementation Team&Knowledge Transfer

Consultative and Change Management Support for Customer Solutions through Implementation and first 30 days of production

Develop concise solution context to enable approvals where needed for custom solution aspects

Proactively provide input to Product Management and DevOps Teams based on the following market intelligence:

Customer objections to company products and services

Gap analysis from Customer Requirements Specifications

Competitive intelligence supplied by customers or learned via a bid process

Gain/Maintain Strong Managed Services Product Knowledge

Gain/Maintain Strong internal business process knowledge of end-to-end customer life cycle support for Managed Services Solutions

Other duties assigned as needed

WHAT WE’RE LOOKING FOR Must-Haves:

Communicate and interact with internal employees, clients and colleagues in a professional and timely manner

Self-starter capable of working independently and ensuring to meet deadlines

Excellent communication and interpersonal skills, both verbal and written

Ability to balance multiple tasks with changing priorities

Excellent structured problem-solving skills

Demonstrate time management skills with attention to detail

Ability to troubleshoot complex AV/UC network and connection issues

Microsoft

Cisco

Unified Communications

Nice-To-Haves:

Communicate and interact with internal employees, clients and colleagues in a professional and timely manner

Self-starter capable of working independently and ensuring to meet deadlinesli>

Excellent communication and interpersonal skills, both verbal and written

Ability to balance multiple tasks with changing priorities

Excellent structured problem-solving skills

Demonstrate time management skills with attention to detail

Ability to troubleshoot complex AV/UC network and connection issues

Microsoft

Cisco

Unified Communications

Why You’ll Like Working Here

Enjoyable and dynamic company culture

World class tools to help you succeed in your career with AVI SPL

Robust onboarding plan including job shadowing

Training and professional development opportunities

On-site training and other learning opportunities

Paid holidays, stat days and flex days

Competitive wages

Medical benefits, including vision, health, dental and RRSP matching

AVI-SPL is committed to fostering an inclusive, equitable, and accessible workplace. We are an equal opportunity employer and encourage applications from all qualified individuals.

All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex (including pregnancy), sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other characteristic protected by applicable federal or provincial legislation.

AVI-SPL is committed to providing accommodations for applicants with disabilities throughout the recruitment and selection process, in accordance with applicable accessibility legislation. Accommodations are available on request for candidates taking part in all aspects of the hiring process.

AVI-SPL reserves the right to alter work hours and work location as necessary, in accordance with applicable employment standards legislation. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

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