Client Solutions Manager, Commercial Mid-Market, Markham

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview Our Commercial Mid-Market team in Markham is growing, and we’re on the lookout for a Client Solutions Manager to join us!

As the Client Solutions Manager, reporting to the Director of Client Solutions, you will be working directly with our commercial clients in delivering the world‑class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients – driving the renewal cycle, handling day‑to‑day policy changes, working on diverse accounts and collaborating with insurers.

Work Environment: Hybrid (Agile)– We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

How you'll make an impact

Supporting a designated portfolio of Commercial Clientele, playing the lead role in business retention and continually building upon customer relationships

Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re‑marketing when required and adhering to binding authority set out by carriers

Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client

Identify upselling and cross‑selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client

Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes

About you

3+ years of client service experience, with preference for mid‑market insurance brokering

Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions

Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues

People love working with you, and you with them!

Being in a fast‑paced, multifaceted environment brings out the best in you. You’re always able to prioritize effectively, which allows you to exceed client expectations every time!

Maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles

Highly tech‑savvy, with an ability to learn new systems, tools and processes

Experience working within the Transportation and Contractors segment is considered a strong asset for the role

A valid RIBO license is required or willingness to acquire within 3 months

CAIB, CIP, CRM or other relevant certifications and/or designations are highly valued in this role

Knowledge of EPIC considered an asset

Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Flexible medical&dental coverage to meet your household's needs

Life, Dependent Life and AD&D Insurance options

Retirement savings including RRSP including a company match, TFSA, pension and more

Employee Stock Purchase Plan

Other benefits include:

Educational expense reimbursement

Employee assistance programs

Discounted gym membership (GoodLife Fitness)

Opportunity for flexible work arrangements

Paid sick days&personal days

Employee education recognition program

Employee referral bonus program

We value inclusion and diversity Click Here to review our Canada Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited, to recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified personwith a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre‑determined qualifications.

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