Customer Experience Associate (Aldergrove), Fort Langley

Work Location: Aldergrove, British Columbia, Canada Hours: 15 per week Pay: $22.50 - $28.33 CAD per hour Job Overview

We are looking for a Customer Experience Associate to provide accurate financial transactions and excellent customer service to our TD Canada Trust customers. Responsibilities

Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend appropriate banking solutions while exercising discretion in confidential matters.Respond to and resolve customer concerns using standard procedures and escalating non-standard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them clearly on banking solutions and processes.Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.Job Requirements

High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning, and time management skills for a fast-paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet. Go‑getter who exercises initiative, is accurate, detail‑oriented, and can manage multiple tasks and priorities.Dynamically communicate with customers both verbally and in writing in a calm, courteous, and effective manner. Benefits

The role offers a competitive base salary, variable compensation, health and well‑being perks, savings and retirement programs, paid time off, banking benefits and discounts, career development opportunities, and recognition programs.

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