Front Desk Attendant, Maple Ridge

Job Category: Front-Line Outreach&Mental Health Workers

Job Summary: In a manner consistent with the Coast’s mission, philosophy, policies and objectives and under the direction of the Housing Manager the Front Desk Attendant is responsible for monitoring the Front Desk/Reception area of the building.

Typical duties include

Greeting guests and tenants

Ensuring and enforcing community rules

Managing keys and sign in roster

Interacting with tenants and performing security duties for the facility such as monitoring the front door

Patrolling, checking that doors and windows are secure

Performing reception type duties such as directing calls, receiving and relaying messages, engaging visitors, clients and guests and responding to in person inquiries in a professional courteous manner

Providing building information to clients such as the safety systems, guest and visitor protocols

Allowing safe and timely access and egress to the building and fulfilling related duties

Responsible for other related duties as assigned

Required Qualifications Grade 12 education or equivalent, a Certificate in Building Service or a Security Guard Training Certificate from a recognized college or equivalent combination of education, training and 6 months experience are required. Upon hire, you must be able to either provide or obtain a First Aid Certificate and a Ministry of Justice Criminal Record clearance.

Knowledge and Abilities

Ability to work with people with a mental illness.

Ability to communicate effectively, both verbally and in writing.

Physical ability to carry out the duties of the position.

Ability to work independently and in cooperation with others.

Ability to operate related equipment.

Ability to organize and prioritize.

Ability to establish and maintain rapport with clients.

Ability to observe and recognize changes in clients.

Some of the Benefits we Offer

100% employer-paid benefits for employees and their families.

Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.

General sick-leave accruals.

Long-term disability programs. Short-term disability programs available to exempt positions only.

5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.

8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.

Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.

Municipal Pension Plan with guaranteed lifetime monthly pension when you retire. More information can be found at: .

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.

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