Operations Manager - Technology Solutions, Nisku

Overview The Operations Manager– Technology Division is responsible for overseeing the day-to-day operations, performance, and growth of Backwoods’ technology services within the security business. This role provides leadership across CCTV monitoring, equipment supply, installation, maintenance, and repair, as well as any additional technology offerings supported by Backwoods.

In addition to operational oversight, this position plays a key role in driving revenue growth by developing new customer relationships, maintaining existing accounts, and supporting sales initiatives. The Operations Manager is accountable for budgeting, financial performance, and monthly reporting on revenue, leads, and operational metrics.

Note: This is NOT an IT position.

Key Responsibilities Operational Leadership

Oversee the daily operations of the Technology Division, including CCTV monitoring, equipment supply, installation, maintenance, and repair services.

Ensure technology services are delivered efficiently, reliably, and in accordance with company standards, contractual obligations, and regulatory requirements.

Develop, implement, and continuously improve operational processes, procedures, and service delivery models.

Coordinate with internal teams, vendors, and subcontractors to ensure timely service delivery and issue resolution.

Monitor system performance, service quality, and customer satisfaction, addressing risks or deficiencies proactively.

Technology&Service Oversight

Maintain oversight of all technology offerings supported by Backwoods, including existing and new solutions.

Ensure equipment standards, maintenance schedules, and repair protocols are followed.

Support evaluation and implementation of new technologies, tools, or service offerings as the division grows.

Sales&Customer Relationships

Drive sales growth by identifying new business opportunities and supporting or leading customer acquisition efforts.

Build and maintain strong relationships with existing customers to ensure retention, upselling, and long-term partnerships.

Act as a key point of contact for major accounts within the Technology Division.

Collaborate with sales, operations, and leadership teams to align service delivery with customer needs and revenue goals.

Financial&Reporting Responsibilities

Develop, manage, and maintain the Technology Division’s operating budget.

Track and report monthly on revenue, expenses, profitability, and performance against budget.

Report on new leads, active opportunities, and sales pipeline activity.

Identify cost efficiencies and opportunities to improve financial performance without compromising service quality.

Leadership&Compliance

Provide leadership, direction, and support to team members within the Technology Division.

Ensure compliance with company policies, safety standards, and applicable regulations.

Support training, performance management, and continuous improvement within the team.

Qualifications&Experience

Proven experience in operations management, preferably within security, technology, or a related services industry.

Strong understanding of CCTV systems, security technology, or similar technical service offerings (or demonstrated ability to manage technical teams).

Experience with budgeting, financial reporting, and revenue accountability.

Demonstrated ability to drive sales, manage customer relationships, and grow a service-based business.

Strong organizational, communication, and leadership skills.

Key Competencies

Operational excellence and attention to detail.

Financial and commercial acumen.

Customer-focused mindset.

Strong problem-solving and decision-making abilities.

Ability to balance operational management with business development.

Pay Range 70,000 - 80,000 CAD per year (Edmonton)

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