Front Desk Agent / Guest Services Specialist Part-Time …, Ahuntsic North

Front Desk Agent / Guest Services Specialist We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility– this role is perfect for you!

Role Responsibilities

Provide outstanding customer service to our guests

Communicate with team members across all departments

Be up-to-date with all hotel communication

Check guests in and out of the hotel

Perform Switchboard duties

Create, modify, and cancel hotel reservations

Handle and balance financial transactions (cash, credit, debit, vouchers, etc.)

Be familiar with all room types and rates

Resolve guest complaints and inquiries

Respond to emergency situations

Represent the hotel in a positive&professional manner

Direct guests to events taking place in the hotel and within the city

Keep lobby and back office clean, uncluttered, and organized

Document guest complaints&emergency situations and communicate with management

Recommend hotel products and services to guests

Assist with guest luggage and storage when required

Perform other duties assigned by the Front Office Manager

Have full knowledge of hotel safety and emergency procedures

Work Requirements

Be available to work unrestricted hours including mornings, evenings, weekends and holidays

Able to continuously stand, bend, and lift

Dress in complete uniform

Be on duty at the start of your shift

Attend Department meetings

Participate in training as required

Follow all policies and procedures set forth by Hilton

Able to work quickly and efficiently

Follow all hotel and department standards as set forth by Concord Hospitality&Hilton

Minimum Qualifications

Able to handle customer complaints in a professional&courteous manner

Previous Front Desk experience is an asset

Hospitality Management education an asset

Working knowledge of computers

This is a part-time hourly role at the rate of $23.87 CAD/hour.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

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