Branch Manager, Commercial Insurance, Ahuntsic North

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Branch Manager, Commercial Insurance

role at

BrokerLink - Eastern Ontario Region

We are seeking an experienced professional to lead our commercial insurance branch in Ottawa (Fitzgerald office), based in our Southern Ontario region. This is a

Permanent Full Time

position.

Benefits

Flexible health and dental insurance benefits package

Personal Spending amount to invest in your healthy lifestyle

RRSP - Registered Retirement Savings Plan with Company matching

ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect

‘Dress for your day’, dress according to your daily schedule

Competitive compensation package with bonus aspect

Employee discount program, including Apple, Bell, Rogers and more!

Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!

Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024

Role Responsibilities

Build and lead highly engaged teams.

Drive growth and deliver second to none customer experience.

Work with leadership team and peers to develop business strategies which deliver outperformance.

Implement and execute on these plans by leveraging your team’s talents and skill sets and through regional collaboration.

Contribute to driving growth and brand awareness in your Territory by planning and driving marketing initiatives.

Accountable for overall recruiting and staffing of your team.

Responsible for managing, coaching, and developing your team. This includes conducting regular one‑on‑one meetings with direct reports and proactively managing succession plans for the team.

Build and execute Engagement Action Plans. Motivate staff to participate in company objectives and continuously keep them informed of changes or new directions.

Ensure that quality of service meets expected standards.

Examine customer experience and implement tools and programs to enhance their experience.

Analyze and resolve service and sales problems and follow up with clients on escalated issues as required.

Develop and maintain strong working relationships with our key insurer partners.

Assist in preparing and monitoring all branch level operating and expense budgets.

Qualifications

Leadership and management experience in insurance brokerage operations.

Strong track record of leading highly engaged teams across multiple locations.

Experience leading in a hybrid environment.

Understand the needs of the customer (internal and external).

Strong communication and negotiation skills.

Strong team player and collaborator.

College or university degree in related area or commensurate work experience.

RIBO License preferred.

Management of projects or initiatives outside of daily areas of responsibilities with multiple stakeholders.

Analytical and problem‑solving abilities; develops optimal solutions that maximize organizational performance.

Required to travel with the Region as needed.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage - level: Mid‑Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industry: Insurance

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