Customer Service Representative, Langley

Overview

Join a top employer and advance your career. Aplin has partnered with a Langley, BC–based company to hire a

Customer Service Representative ! This will be a permanent opportunity!

Benefits&Perks

Compensation: 40,000-41,600

Please note, this role is fully in-office in the client's Langleyoffice.

Responsibilities

Manage high-volume inbound communications (80–100 interactions/day) via phone, email, chat, and text

Act as the primary point of contact for customers, consignees, and drivers during active deliveries

Coordinate with dispatch and logistics teams to ensure on-time delivery and service level compliance

Troubleshoot and resolve delivery issues in real-time, including last-minute changes and routing adjustments

Process customer and driver requests, including adjustments, credits, and escalations

Maintain strong relationships with repeat customers by delivering consistent, high-quality service

Proactively identify and escalate customer dissatisfaction or operational issues

Collaborate cross-functionally with operations, dispatch, and management teams

Accurately track and manage orders, including working with PO numbers and shipment details

Utilize internal systems and tools (including Courier Complete and Microsoft applications) to manage workflows

Qualifications

2+ years of high-volume customer service experience (logistics or transportation industry strongly preferred)

Experience in fast-paced, reactive environments with shifting priorities

Strong multitasking skills with the ability to manage multiple requests simultaneously

Excellent communication and interpersonal skills with a customer-first mindset

Proven problem-solving ability and sound decision-making under pressure

Familiarity with dispatch systems, order tracking, or logistics coordination is an asset

Comfortable working with PO numbers, order details, and delivery tracking processes

Proficient in Microsoft Office and/or Google Workspace tools

Reliable transportation required

Flexible and adaptable with the ability to work early shifts

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