Customer Service Representative, Langley

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries.

Job Summary The Customer Service Representative role for our Langley, BC facility isn’t just a job – it’s a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day.

Job Highlights

Full time permanent employment

Compensation: $22.00 per hour

Shift timing: Monday to Friday 8:00 AM– 4:30 PM

Here’s What You’ll Get To Do

Communicate positively with plant managers, co-workers, and all sales representatives.

Answer incoming phone calls, distribute or respond as required.

Order entry

Order review of technical specifications to verify accuracy.

Review the Surpass AS400 ERP system to select the appropriate production dates based on the lead times indicated by the CSR Supervisor or facility manager.

Key the order in the ERP system and document image all associated drawings as required.

Issue intercompany purchase order within corporate policies and guidelines.

Printing and distributing the incoming orders from the order desk email.

Resolve inaccuracies in the order by clarifying with the client and/or internal manager.

Assist with checking that documents are scanned properly into the doc link database.

Advise clients of all back order and shipping delays each morning.

Ensure all customer concerns have been clearly communicated with the sales representatives and/or manager.

Assist in validating and double proofing larger orders.

Write up credits and replacements as they come in for approval by the Customer Service Supervisor.

What We’re Looking For

Positive attitude with customer service orientation.

Excellent verbal and written communication skills.

Responsive to change in priorities and immediate demands.

Detail-oriented.

Prefer experience in data entry and customer service roles.

Proficient in a Microsoft Office environment.

Familiarity with AS400 system is preferred.

Physical Requirements

Exposed to continuous repetitive keying for duration of shift.

Ability to read computer screens, documents, and small text for extended periods.

May need to lift light office supplies or packages (typically under 20 lbs).

Ability to hear and understand customer inquiries and respond appropriately.

Be able to maintain composure while exposed to challenging customer service situations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Benefits

Competitive pay.

Paid time off.

Market competitive RRSP match 5%.

Industry-leading medical, dental, and vision benefits.

Short-term and long-term disability coverage.

Life insurance.

Work‑life balance – PTO and holidays, including floating holidays.

Compensation that rewards your hard work– pay‑for‑performance culture with potential for annual raises and bonuses.

Training– we will equip you with the knowledge and skills you need to succeed.

Benefits that benefit you– industry competitive benefits at the lowest cost to employee.

Position Pay Range: $22 CAD - $22 CAD

OBE is an Equal Opportunity Employer.

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