Technical Inside Sales, PAC | E.B. Horsman&Son - Head office, Langley

We are strong, nimble, and growing! EB Horsman&Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman&Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What we offer

Birthday off

Health, dental, and employee assistance program benefits

Annual profit-sharing

Employee share ownership program (ESOP)

RRSP matching after 1 year of employment

Access to EBH University for personal&professional growth

Onsite work location Located at #215- 9440 202nd Street Langley, BC V1M 4A6, this full-time permanent position offers a consistent Monday to Friday schedule ensuring 40 hours per week.

Why this role matters We are currently seeking to fill a Technical Inside Sales role in our PAC division with a focus in Automation, and Controls product for our Divisional Office in Langley, BC. The Technical Inside Sales is responsible for building positive relationships with customers by generating accurate quotations and sales orders. Who works closely with Business Development to provide excellent customer service, prevent potential customer issues, and monitor ongoing projects.

This role is important because it drives progress, achieves goals, and adds value, helping the company grow and stay competitive.

What to expect in the role

Customer Service.

You will receive a high level of quote requests, and inquiries from customers therefore having the ability to engage and build relationships in a meaningful and professional manner is vital.

Team Work and Collaboration.

You will be collaborating with vendors, manufacturers, and our internal staff at the Branch to provide expertise or for order processing.

Solution-Oriented.

You will be communicating with customers to determine appropriate solutions to troubleshooting, pricing, and product mix. This also includes vendor documentation and certifications.

Technical Expertise.

Demonstrated knowledge who enjoys hands‑on work with process, instrumentation, automation, and controls.

Problem Solver.

You are an innovative problem solver that is flexible, adaptable and positive.

Continuous Improvement.

You have a passion for excellence and continuous learning.

Ideal candidate profile

Diploma in a relevant technical specialty or equivalent experience

Familiarity with the Siemens product line (PLCs and VFDs) is considered an asset; training will be provided.

Customer service experience and strong communication skills (phone and email)

Technical understanding of E.B. Horsman&Son products and services

Intermediate MS Office skills with the ability to learn new software

Ability to prioritize tasks, handle pressure, and maintain a positive attitude

Strong competencies in negotiation, networking, relationship building, planning, organizing, problem‑solving, and results orientation

Ability to work inclusively, collaboratively, and respectfully

Ability to meet time‑sensitive deadlines and manage heavy workloads while staying detail‑oriented despite interruptions

Professional phone demeanor and ability to read fine print

Willingness to travel for customer visits, supplier meetings, and training

Ability to sit at a desk for extended periods

Basic mathematical skills

Our Core Values: Celebrating the Past, Empowering the Future Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note only candidates selected for an interview will be contacted.

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