Front Desk Agent, Sooke

Job Description The Front Desk Agent serves as the first point of contact for guests at Sooke Harbour House Boutique Hotel. This role is critical in delivering a seamless and memorable guest experience, handling reservations, inquiries, and guest services with professionalism and care. The ideal candidate is personable, detail‑oriented, and committed to creating exceptional hospitality experiences.

Key Responsibilities Guest Services:

Welcome guests warmly and assist with check‑in and check‑out processes.

Provide personalized service to meet guest needs and preferences.

Address guest inquiries, concerns, and complaints promptly and professionally.

Offer concierge services, including local recommendations and special arrangements.

Reservation Management:

Handle room reservations, cancellations, and modifications accurately.

Maintain up-to-date knowledge of room availability, rates, and hotel policies.

Process guest payments and manage billing with precision.

Operational Support:

Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Monitor and respond to phone calls and emails promptly.

Keep the front desk area clean, organized, and well‑stocked.

Administrative Duties:

Maintain accurate guest profiles and records in the property management system.

Assist with reporting and documentation as required by management.

Follow all hotel policies and procedures to uphold service standards.

Qualifications and Skills

1-2 years of experience in front desk or customer service roles, preferably in a boutique or luxury hotel.

Fluency in English is essential; additional languages are an asset.

Strong communication, problem‑solving, and interpersonal skills.

Familiarity with property management systems (e.g., Cloudbeds, Opera, etc.) is an asset.

Ability to multitask and remain calm under pressure.

Attention to detail and a proactive approach to guest service.

Flexible availability, including evenings, weekends, and holidays.

Benefits Sooke Harbour House offers more than just a job—it’s a chance to be part of something special. Nestled in the stunning West Coast scenery, a move to Sooke, B.C., provides an opportunity for a lifestyle change and the chance to work in a boutique hotel with ambitious plans to reclaim its place on the global foodie map.

Be part of a supportive and innovative work environment.

Contribute to memorable guest experiences in one of Canada’s most stunning locations.

Opportunities for professional growth and advancement.

Competitive compensation and benefits.

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