Front Desk Agent for Sooke Harbour House

Become a Front Desk Agent at Sooke Harbour House, where your role enhances guest experiences through service excellence and support at our boutique hotel. Manage front desk responsibilities meticulously.

In this role at Sooke Harbour House, as a Front Desk Agent, you'll be crucial in ensuring guests receive a warm welcome and attentive service. You should have 1-2 years of front desk experience, preferably in luxurious environments, showcasing strong interpersonal and communication skills. Your duties will include managing reservations, addressing inquiries, and collaborating with colleagues to maintain high service standards.

Key Responsibilities:• Assist guests through check-in and check-out processes • Maintain accurate reservations and billing records • Address guest inquiries and service needs promptly • Recommend local attractions and services to guests • Keep front desk area neat and organized

Requirements:• 1-2 years in customer service or hotel roles • Excellent problem-solving and communication skills • Experience with property management systems preferred • Ability to stay calm and proactive under pressure • Availability for flexible shifts, including weekends

Support guest experiences and operational excellence as a Front Desk Agent at Sooke Harbour House. #J-18808-Ljbffr