Operations Manager, Highlands

Operations Manager Position Summary The Operations Manager is responsible for the planning, coordination, and execution of all operational activities at Harbour Door Services, including installation, service, scheduling, purchasing, and health&safety. Reporting to the Branch Manager, this role ensures that all work is completed safely, efficiently, and to a high standard of quality, while supporting the successful delivery of projects and service commitments. The Operations Manager plays a critical role in translating sales into execution, ensuring a consistent and high-quality customer experience. The Operations Manager is responsible for ensuring that all work is executed safely, efficiently, and to a high standard, supporting the overall success and reputation of Harbour Door Services.

Responsibilities Operations Leadership&Execution

Lead all operational activities including installation, service and maintenance, and project execution

Ensure work is completed safely, efficiently, and in accordance with company standards

Scheduling&Resource Management

Oversee scheduling of installation and service work

Allocate labour, equipment, and resources to meet project timelines and customer expectations

Monitor workflow and adjust priorities as required

Project&Service Delivery

Ensure smooth execution of projects from handoff through completion

Work closely with Sales and Estimating to ensure clarity of scope and requirements

Monitor project progress, quality, and timelines

Resolve operational issues and escalates where required

Team Leadership&Development

Lead and manage operational team members including Project Manager, Sales&Service Coordinators, Installers/Technicians, and Warehouse Coordinator

Provide coaching, direction, and performance management

Support training and development of technical staff

Purchasing&Inventory Coordination

Oversee purchasing of materials, equipment, and supplies

Ensure materials are available to support scheduled work

Work with suppliers to manage lead times and costs

Health, Safety&Compliance

Lead and enforce health and safety practices across all operations

Ensure compliance with applicable regulations and company policies

Promote a strong safety culture across the team

Quality&Customer Experience

Ensure high standards of workmanship and quality control

Address and resolve service issues and customer concerns

Support a positive customer experience through effective execution

Cross-Functional Coordination

Work closely with the Branch Manager and Sales team to align sales commitments with operational capacity

Provide input on scheduling, feasibility, and execution planning

Qualifications&Experience

5–10 years of experience in construction, service, or installation-based operations

Experience managing teams in a field or shop environment

Strong understanding of scheduling, project coordination, and service delivery

Experience in overhead doors, construction, or related trades is an asset

Knowledge of health and safety practices and requirements

Key Competencies

Operational leadership and execution

Planning and organization

Team leadership and development

Problem‑solving and decision‑making

Quality and customer focus

Safety leadership

Working Conditions

Based in Victoria, BC

Combination of office, shop, and field‑based work

Regular interaction with crews, customers, and suppliers

#J-18808-Ljbffr