Part-Time Customer Care Representative, Kitchener

Drive service excellence as a part-time Customer Care Representative with ParaMed Home Health Care. Be the key contact for clients, ensuring top-notch support from 6 AM to 10 PM on weekdays and weekends.

In this role, you will report to the Operations Manager, assisting clients in need of care by matching them with appropriate field staff. Your responsibilities include managing incoming calls, providing solutions, and handling client concerns with compassion. Embrace the opportunity to make a significant difference in clients’ lives through effective communication and excellent customer service.

Key Responsibilities:• Answer all incoming client calls efficiently • Provide one-call service solutions whenever possible • Triage calls to the appropriate desk for responses • Address client concerns with empathy and understanding • Exhibit a compassionate approach to care

Requirements:• Completion of post-secondary education preferred • One year of administrative or office experience • Intermediate software skills required • Exceptional verbal and written communication • Ability to multitask in a busy environment

Deliver outstanding customer service and make a positive impact with ParaMed Home Health Care. #J-18808-Ljbffr