Customer-Focused Service Advisor at Tesla, Kitchener

Join Tesla as a Service Advisor and play a key role in enhancing customer experiences with innovative EVs. Your strong communication and problem-solving skills will be vital in ensuring customer satisfaction and service excellence.

As a Service Advisor, you will be an integral part of Tesla's customer service team. The ideal candidate will possess technical knowledge of vehicle maintenance and convey service needs clearly to customers. This role requires active listening, effective communication with technicians, and detailed documentation within the Dealer Management System.

Key Responsibilities:• Provide exceptional customer service and address inquiries promptly • Assess technical issues and explain service needs to customers • Communicate with Technicians and document service details accurately • Manage multiple appointments and ensure thorough follow-up• Build trust through empathetic service and positive experiences

Requirements:• Knowledge of vehicle maintenance and repair methods • Strong communication and problem-solving abilities • Excellent time management and organizational skills • Experience with Dealer Management Systems and MS Office • Valid driver's license required

Bring your customer service expertise and technical knowledge to support Tesla’s mission of sustainable energy. #J-18808-Ljbffr