Junior Cloud Systems Administrator, Kitchener

Hybrid 1-2 days a week on-site located in Kitchener

55,000k - 75,000k

Job Description Insight Global is looking for a motivated Junior Cloud Systems Administrator to join our growing team. This role is ideal for someone early in their IT career who wants hands‑on experience supporting a cloud‑first environment in the Microsoft ecosystem (Azure, Microsoft 365, and endpoint management). In a startup setting, you’ll wear multiple hats - helping with device provisioning, user support, basic cloud administration, security operations, and day‑to‑dayIT processes - while learning from a collaborative team.

Required Skills&Experience

Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

1–2 years of experience in IT administration or technical support (preferably in a Microsoft‑centric environment).

Hands‑on experience with Microsoft Endpoint Manager (Intune)

Basic understanding of Microsoft Azure (subscriptions, resource groups, RBAC)

Basic understanding of Microsoft Entra ID (Azure AD), including users, groups, and role‑based access

Familiarity with Microsoft 365 administration (Exchange Online, Teams, SharePoint/OneDrive basics)

Basic scripting skills (PowerShell preferred) for administration and troubleshooting

Networking fundamentals (DNS, DHCP, TCP/IP, VPN basics)

Comfort working in a ticketing/ITSM tool (e.g., Jira Service Management, ServiceNow, Zendesk)

Experience supporting remote users using remote support tools and secure access methods

Familiarity with Microsoft Defender (or comparable endpoint/security tooling)

Working knowledge of Windows 11 administration and troubleshooting

Exposure to Linux environments (basic CLI, file permissions, services)

Nice to Have Skills&Experience

Bonus: familiarity with Infrastructure as Code (e.g., Bicep, ARM templates)

Microsoft 365 Fundamentals (MS-900)

Microsoft Security, Compliance, and Identity Fundamentals (SC-900)

Microsoft Certified: Identity and Access Administrator Associate (SC-300)

Linux Essentials or similar

Key Responsibilities

Endpoint management: Assist with configuring and managing Windows devices using Microsoft Endpoint Manager (Intune) and Windows Autopilot.

User support: Provide friendly, responsive technical support to employees, escalating issues as needed and documenting resolutions.

Windows device operations: Support patching, troubleshooting, and day‑to‑day performance of Windows endpoints.

Procurement, inventory&asset management: Assist with purchasing, receiving, inventory management (tagging, tracking, stock levels), periodic audits, and lifecycle management for laptops, monitors, peripherals, and other IT assets.

Device setup, shipping&deployment: Prepare, configure, package, and ship new devices (and coordinate returns) according to company standards and security baselines, including tracking shipments and confirming delivery.

Cloud administration (Azure): Assist with day‑to‑day administration of Azure resources (access, basic monitoring, and documentation) to help keep the environment secure and reliable.

Security support: Support basic security operations, including reviewing alerts and helping maintain controls using Microsoft Defender and Microsoft 365 security features.

Identity&access (Entra ID): Assist with user lifecycle tasks (onboarding/offboarding), group management, role‑based access, and MFA/Conditional Access support following established runbooks.

Microsoft 365 administration: Support day‑to‑day administration and troubleshooting across Microsoft 365 services (e.g., Exchange Online, Teams, SharePoint/OneDrive permissions).

Onboarding&offboarding: Coordinate account creation/removal, device provisioning/returns, and access changes to support a secure joiner/mover/leaver process.

Documentation&continuous improvement: Create and maintain IT documentation (SOPs, onboarding guides, asset records), and suggest improvements to reduce recurring issues.

Ticketing&IT operations: Manage and prioritize incoming requests in the ticketing system, follow SLAs, and ensure work is tracked to completion.

Automation: Use basic scripting (e.g., PowerShell, PowerAutomate) to automate repetitive tasks and produce simple reports where helpful.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

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