Senior Product Designer, Customer Experience, Kitchener

Role Overview

Reporting to the Director of Product Design and working closely with CX Design Leads, you will help shape Jobber’s first‑run experience—the critical early journey from sign‑up to meaningful product discovery during the trial. You’ll design growth experiences that help new customers quickly understand how Jobber can transform their business. Your work will translate AI‑powered recommendations, insights, and guidance into intuitive and trustworthy product experiences.Responsibilities

Design the end‑to‑end trial and activation experience, from sign‑up through a customer’s first successful interactions with Jobber. Shape how new customers discover and understand the product, helping them explore key features and workflows during trial. Partner closely with Product Managers, Engineers,and AI teams to design personalized onboarding and discovery experiences.Define how AI‑powered recommendations, insights, and guidance show up in ways that feel helpful, transparent, and trustworthy. Use qualitative and quantitative insights to understand new‑customer behavior and identify opportunities to improve early adoption. Lead design work that connects marketing, sign‑up, onboarding, and in‑product experiences into a more cohesive journey.Translate complex workflows into clear, approachable experiences for small‑business owners. Create scalable design solutions using research, journey mapping, wireframes, interaction design, and polished UI. Collaborate with Content Design and Design Systems to create clear guidance, useful product education, and cohesive patterns.Advocate for high‑quality design and contribute to raising the craft across the Customer Experience design team. Mentor and collaborate with other designers, helping strengthen design thinking and customer empathy across the team. Qualifications

Have 5+ years of experience designing SaaS products, ideally in growth, onboarding, activation, or other early product experiences. Bring strong product thinking and can connect customer needs, business goals, and technical constraints to thoughtful design decisions. Understand the early customer journey and can design experiences that help people discover value quickly.Are comfortable with experimentation, testing, funnel thinking, and using product and behavioral data to improve activation outcomes. Bring strong craft across UX, interaction design, and polished UI, with the ability to take work from research through to shipped product. Are highly proficient in Figma and confident using modern design workflows (we use Figma, FigJam, ChatGPT, Cursor).Know how to work closely with Product Managers, Engineers, AI teams, and Content Design to align stakeholders and deliver high‑quality customer experiences. Can shape product direction, not just execute against requirements, especially in ambiguous spaces where the path forward is still being defined.Have experience, or a strong point of view, on designing personalized or AI‑assisted product experiences in ways that feel helpful and trustworthy. Can move with speed and good judgment, and stay scrappy when needed to make meaningful progress. Are a strong communicator who can facilitate design reviews, challenge ideas constructively, and advocate for high standards.Enjoy leading initiatives, mentoring other designers, and helping raise the bar for craft and customer empathy across the team. Have a portfolio that demonstrates strong UX thinking, interaction design, and visual craft. Location

The role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo. Compensation

Minimum annual salary: $125,800; midpoint: $147,900; maximum salary: $170,100. Base salary is part of a total compensation package that includes equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. You will also have access to a dedicated talent development program that includes career coaching and opportunities for career development.Benefits

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options. A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.A unique opportunity to build, grow, and leave your impact on a $400‑billion industry that has no dominant player yet. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal‑opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

#J-18808-Ljbffr