Customer Service Representative, Kitchener

Our Company Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

Monday to Friday with some Saturday coverage.

Responsibilities

Assist customers in person and on the phone in a professional manner

Set up deliveries and book service calls

Process new contracts, create customer account and schedule installation, as required

Print and distribute service work orders and route tickets, close work orders and bill out once completed

Promote and up-sell products and services to new and current customers

Book walk-in and phone sales leads with Sales Team

Make accounts receivable collections and related calls, forward outstanding invoices as requested

Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc

Refer unresolved customer grievances to designated departments for further investigation

Carry out water jugs and bags of water softener salt to customers when required

Qualifications

Outgoing, friendly, and a desire to help people

Excellent interpersonal and phone communication skills

Ability to multitask and work in a fast-paced environment

Previous customer service experience

Intermediate computer knowledge

Compensation

Hourly base pay

Employee referral bonus

Annual performance review (potential pay increase)

Benefits

Dental care

Extended health care

Life insurance

Vision care

Employee assistance program

RRSP match (after three months)

Work/Life Balance

No weekends! No late nights!

Monday through Friday

Paid time off

Paid holidays

Training

Paid CSR training

Paid Culligan training

Direct Career Tracks

Office Manager

Sales Representative

Management

Additional Perks

Employee discounts

Supportive Workplace

Non-toxic work environment

Open door policy with management

Company lunches, dinners, and parties!

Mission As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

Values Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

We are committed to maintaining a barrier‑free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspectsof the recruitment and selection process.

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