Program Support Assistant (Bilingual) (Kingston)

Position

Program Support Assistant (French Language Services) Job Summary

The Program Support Assistant provides administrative program support to clients and staff across many programs and services of the agency. The incumbent is responsible for organizing, coordinating, and maintaining non-clinical operations including managing records and coordinating record management and communication with the team and clients. The role supports French-speaking clients in English and French, collaborating within the team on supporting French-speaking clients outside of their assigned caseload. The incumbent may also be asked to support French-speaking clients of other programs as required. Travel may be required to all KFL&A sites. Minimum Qualifications

Oral French Language proficiency at the Advanced level, in accordance with the provincial standard. Two-year diploma in Office Administration– Medical. Two years' relevant experience in the administrative field; healthcare background preferred. Certification in First Aid and CPR, an asset. Applied Suicide Intervention Skills training, an asset.Non-Violent Crisis Intervention training, an asset. Updated WHMIS, an asset. Knowledge, Skills and Abilities

Strong interpersonal and communication skills. Excellent customer service skills with demonstrated ability to deal appropriately with sensitive situations and confidential information. Well-developed computer skills in the use of database, word processing, spreadsheet, dictation, and communication applications; MS Office preferred.Understanding of medical terminology. Detail oriented with demonstrated editing and proof-reading skills. Demonstrated problem-solving abilities. Excellent organizational and prioritizing skills, along with the ability to multitask in a fast-paced environment and observe deadlines. Ability to compile, prepare and maintain detailed records and reports accurately and efficiently.Ability to work autonomously as well as collaboratively in a multidisciplinary team environment. Working knowledge of the Health Care Consent Act, Mental Health Act, Personal Health Information Protection Act, and other relevant legislation. Must possess a valid Ontario Driver’s License and have regular access to a reliable vehicle and provide proof of $2,000,000 vehicle insurance. Incumbent may be required to transport clients.Required to provide a satisfactory criminal reference check (CRC) with Vulnerable Sector Screening prior to hire. Employment Details

Competition Number: 2026-048 | Hours of Work: 37.50 hours weekly, Mon‑Fri 8:00am‑4:00pm | Location: Kingston Frontenac Lennox and Addington area | Pay Band 3, $25.44 – $29.76 per hour | Job Status: Permanent Full time | Union: OPSEU/SEFPO Local 489 | Vacancies: One (1) | Reports to: Program Manager, Community Housing | Position Title: Program Support Assistant(FLS), External.We are committed to accessible employment practices. If you require an accommodation to fully participate in the recruitment and selection process, please inform Human Resources to discuss your individual accessibility needs.

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