Customer Experience Associate - Future Opportunities, Kingston

Work Location: Kingston, Ontario, Canada

Hours: 15

Line Of Business: Personal&Commercial Banking

Pay Details: $22.00 - $27.21 CAD

Job Description As a Customer Experience Associate, you will perform a broad range of customer service transactions and provide information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, you will understand customer needs, identify opportunities to promote products and services, and refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience.

In This Role, You Will:

Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standard operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.

Understand and determine customer needs to recommend suitable banking solutions while exercising discretion with confidential matters.

Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities when necessary.

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and timely.

Connect personally with customers to advise them clearly on banking solutions and processes.

Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.

Assist the team by respecting coworkers, staying dedicated, and keeping everyone informed about the status of routine activities.

Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.

Job Requirements

High School diploma and/or 1+ years of relevant experience.

Undergraduate degree or equivalent is an asset.

Strong administration, organizational planning and time‑management skills in a fast‑paced environment.

Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet.

Proactive, detail‑oriented, and able to handle multiple tasks and changing priorities.

Dynamic communicator with established customer‑experience skills, able to connect verbally and in writing with diverse people in a calm, courteous, and effective manner.

Benefits Benefits include a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, and other rewards and recognition programs. TD is committed to providing a comprehensive total rewards package that supports the financial, physical and mental well‑being of its employees.

Accommodation Your accessibility is important. Please let us know if you need accommodations during the interview or hiring process.

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