Assistant Manager, Operations, Kingston Princess

Assistant Manager– Store Operations Manager

What you’ll do

Customer Service

Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer. Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.Provides exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels. Supports the customer experience through timely processing and movement of inventory to the sales floor. Operations

Implements, communicates, and ensures compliance with all operating procedures, processes, and policies. Manages scheduling and follows up on execution of shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems and compliance. Assists in preparation and execution of annual inventories.Follows and ensures compliance with all corporate LP, cash and audit, and OH&S policies and procedures. Assumes responsibility for all operations of the store in the absence of the Store Manager. Training

Provides leadership to the team and consistently coaches and follows up to ensure delivery of the service model standards to each customer. Creates and communicates execution of the Daily Game Plan for operations activities. Communicates in a clear and concise manner to the team, leading effective Shift Starter meetings and coaching sessions.Follows up with the team to complete required training within timeframes. Leadership

Acts as a brand ambassador by promoting brands and culture. Continually motivates team performance through recognition programs, store contests, customer compliments, etc. Maintains Mark’s performance management expectations, including progressive discipline where necessary. Follows the disciplinary process consistently and impartially.Promotes and maintains a positive and motivating work environment that is safe, inclusive, and empowering. What you’ll bring

Proven ability to coach, mentor and develop department and store teams through setting expectations, communication, coaching, feedback, and ongoing support. Proven ability to build and manage a daily, weekly plan for the department and store. Exceptional communication skills and organizational skills.Superior training and mentoring skills. 3–5 years of retail experience required. High energy, enthusiasm, and a drive to succeed. Basic computer skills required. Salary: Our typical hiring range is between $34,800 and $43,500. Salary decisions are also dependent on other factors such as experience, store size and market location, industry benchmarks, internal equity, and other role‑specific requirements.Benefits

Comprehensive benefits and retirement programs Performance incentives Other perks to support your well‑being Career growth opportunities and product discounts Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.Accommodations

We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. If you require an accommodation in applying for this role or throughout the interview process, please let us know when contacted and we will work with you to help meet your needs.

#J-18808-Ljbffr