Supervisor Group Underwriting Non Complex, Kingston

Supervisor, Underwriting (Non-Complex) Location: Hybrid - Kingston or Toronto, or Remote - Anywhere in Canada

Compensation: Total target compensation (TTC) range $60,000 - $93,000 (includes salary and target bonus). Permanent roles only; base salary determined by skills, experience, and internal equity.

Job Summary: The Underwriting Supervisor, Non-Complex Markets, is an intermediate level role responsible for the direct day‑to‑day people leadership management and workflow management of the team supporting the non‑complex case market (e.g., MGA, TPA, small group). The incumbent acts as subject‑matter expert, drives consistent underwriting philosophy, ensures efficient execution of the non‑complex quoting process, and removes blockers to maintain service excellence.

What you’ll be working on

Directly supervise, coach, and mentor the Non‑Complex Underwriting team (UW A, UW I, UW II – MGA), including performance management, goal setting, and one‑on‑one development.

Coach team members, identify training and development needs, participate in hiring and employment processes, and manage employee performance.

Act as the second level for problem escalation, providing operational and functional guidance and recommending solutions or corrective measures.

Manage daily workflow and resource allocation to meet service standards and turnaround times for all non‑complex underwriting activities (quotes, renewals, amendments).

Ensure quality and efficiency targets are met and exceeded in the non‑complex quoting workflow.

Serve as the SME to solve internal business unit challenges, removing blockers and providing technical expertise to employees regarding processes.

Review and analyze performance metrics (caseload, block trends, quality).

Develop and maintain an understanding of the business, distribution channels, general business lines, and associated impacts and priorities.

Ensure the team adheres to standard operating procedures and service standards.

What we’re looking for you to have

3+ years group insurance work experience, ideally with exposure to financial underwriting concepts.

Supervisory experience (asset).

Strong knowledge of case underwriting (ASO, manual ratings, non‑standard plan designs) is highly preferred.

Bilingualism (English/French) is an asset.

Working towards group benefits designations (GBA, CEBS) is an asset.

Working towards FLMI is an asset.

Well‑developed team‑building, coaching, and/or mentoring skills.

Effective conflict resolution and negotiation skills.

Logical thinking, analytical, and problem‑solving ability.

Knowledge of current administrative practices and systems.

Completion of a community college diploma with courses in office communications, accounting, database, management science, and leadership.

Excellent organizational and mathematical skills.

Beyond the salary

Competitive salary with annual pay increases.

Annual bonus program for non‑sales positions.

Learning and development programs; education and tuition reimbursement (role dependent).

Employer‑funded benefits package from day one, including life, health, and dental insurance and a generous health account.

Flexible work arrangements and annual allotment of personal health days.

Four weeks annual vacation from hire date.

Defined contribution pension plan with generous employer matching.

Top‑up programs for parental leave and compassionate leave.

Employer‑sponsored wellness and recognition programs.

Empire Life is proud to be an equal‑opportunity employer, dedicated to building an inclusive and barrier‑free workplace. We welcome applications from people with disabilities and provide accommodations at any stage of the recruitment process. All qualified applicants will receive equal consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

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