Manager, Clinic Services, Kingston

Manager, Clinic Services– Kingston, ON CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients. Along withmentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins.

About This Opportunity The Manager, Clinic Services is accountable for creating an environment at our Kingston clinic that exemplifies CBI Health’s purpose, values and client promise. Further, this role is crucial in the development of team members by effectively coaching, mentoring, and engaging clinical and non-clinical team members, while also building and deepening partnerships in the community that result in business growth. The Manager, Clinic Services leads the clinic in delivering outstanding client experience, executing effective and efficient clinical programs, and ensuring successful attainment of clinical excellence and associated business outcomes; effective leadership of complex and acute care services including physical rehabilitation, occupational therapy, and mental health is the key to success in delivering this mandate. This role contributes to a superior client experience, and operational business initiatives, of the clinic or the local area clinics (non-clinical) and/or is responsible for providing access to care through own service provision to acute and complex clients (clinical).

Wage Range: $50,000 - $100,000 dependent on type of clinician

Take an Inside Look at What You’ll Do Each Day

Foster and support clinic team with engagement in the community of local physicians and funders (WCB, Auto Insurance Adjusters and LTD); developing and nurturing relationships with stakeholders and organizations that refer patients to CBI Health

Provide input into clinic business decisions, service delivery models and developmental opportunities for team members that align with key strategic goals

Coach, mentor, develop and performance manage team members through consistent use of PPD process, ensuring all team members understand their key accountabilities, perform to the expected level and have access to training and development resources

Take an active role in onboarding activities of clinical and non-clinical team members to enhance creating a talent‑rich and high‑performing team with a focus on excellence in client experience

Provide access to care through service provision (clinical) or contribute towards client experience and business initiatives of the clinic or the local area clinics (non‑clinical)

Set and deliver on clinic goals that align with the key strategic priorities and implement service delivery models

Monitor client care and outcomes through file reviews with clinical team and review of clinical practice indicators; ensure compliance to client data collection

Lead the administrative team in schedule management to drive timely access to services and schedule discipline

Provide strong leadership through effective people management and engagement activities that create an environment which draws and retains high‑performing talent who live the values of CBI Health

Deliver on service excellence by leading initiatives and ongoing attention to ensuring the clinic meets expected access and consistency of service delivery standards for all clinical services, while ensuring the team has the tools and training to deliver the best clinical outcomes

Organize resources to solve problems and make tough decisions, while functioning independently as well as part of a team

What You Need to Be Successful

A Bachelor of Science or Master of Science in Rehabilitation Science is an asset OR equivalent education and/or industry experience

Experience in a private clinic/rehab setting

Be results‑oriented, adaptable, well organized, and able to function independently

Possess sound written and verbal communication and multi‑tasking skills

Be able to provide employee development and coaching

Be willing to further your skills through additional training

A registration in good standing with the regulatory body for your profession

What CBI Health Offers You

Continuous learning and skills development, including growth pathways to higher levels of leadership

Training and mentoring from a national network of experts

Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer

Excellent administrative support

Flexible working hours and virtual care options

About Us CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data‑driven solutions and better health outcomes. Learn more at cbihealth.ca.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

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