Concierge Team Lead with FirstService Residential, Kelowna

Join FirstService Residential as a Concierge Team Lead to guide a premium service experience. You'll analyze team dynamics and exemplify excellence while providing customer support.

This Team Lead role focuses on training and leading concierge staff to meet FirstService Residential’s high standards. You will work closely with the team to ensure exceptional customer service while resolving complications efficiently. This role plays a crucial part in team cohesion and enhancing service quality.

Key Responsibilities:• Lead and support the concierge team during service hours • Maintain high customer service standards consistently • Troubleshoot challenges with effective solutions • Empower staff through training and mentorship • Collaborate to foster team spirit and service excellence

Requirements:• Two years of direct customer service experience required • Preferred background in supervisory or team leader capacity • Proficiency in English, bilingual candidates preferred • Capability to manage physical demands of the job • Comfortable in varied environmental conditions

Enhance team dynamics and customer satisfaction with your leadership skills at FirstService Residential. #J-18808-Ljbffr