Digital Citizen Support Clerk, Kelowna

Join Interior Health’s Digital Health, Digital Patient Solutions team as a casual Digital Citizen Support Clerk and help support the future of healthcare technology. Based out of the Interior Health Kelowna Warehouse, this role plays an important part in connecting citizens with digital health tools that improve access to care and enhance the patient experience.

Your Role As a Digital Citizen Support Clerk, you will provide direct support to citizens using Interior Health’s digital health tools and virtual care technologies, including MyHealthPortal, online patient booking platforms, and virtual care applications such as Zoom. You’ll assist users with account access, appointment booking, troubleshooting, and general inquiries while ensuring privacy, security, and confidentiality standards are maintained. Working closely with internal teams and System Analysts, you’ll help identify and resolve issues, support continuous process improvements, and contribute to promoting digital health initiatives throughout the community. Your strong communication skills,technical aptitude, and commitment to customer service will help create a positive and accessible digital healthcare experience for patients and families.

Casual Employment With Growth Opportunities This casual position offers flexible scheduling, with hours varying based on operational needs. Casual employment can include short-notice, on-call opportunities, workload coverage during temporary absences, and relief coverage for specific positions. As a casual employee, you’ll be eligible to apply for internal postings, including permanent part-time and full-time opportunities. Many careers at Interior Health begin in casual roles, providing a valuable pathway to long-term growth and advancement.

What We Offer

Competitive salary

Employer-paid training and education opportunities

Employee&Family Assistance Program

Opportunities for career growth and advancement

A supportive and collaborative team environment

Meaningful work that supports healthcare innovation and patient care

What should your application include?

A 5-minute typing test (45+ nwpm) from a recognized institution, completed within the past 48 months (non-supervised tests not accepted). Click here for testing details;

Your Resume outlining two years of recent related experience, or an equivalent combination of education, training and experience;

A Cover Letter stating your availability to start in a new position and on-call, casual work (i.e. days of the week).

Transition Notice BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

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