Team Lead, Front Desk, Kelowna

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, career training, and support for continued professional development.

Job Overview As a Team Lead, you will train our concierge staff to maintain our high standards, foster a passion for excellence, be adept at problem‑solving, and promote team cohesion. As the main concierge during peak hours at the property, you will provide outstanding customer service, handle challenges adeptly, and empower your team.

Shifts Available Monday to Friday

8am to 4pm

Skills and Qualifications

Previous experience with strata buildings is an asset

At least two years of direct/in‑person customer service experience required

Previous Supervisor/Team Lead experience preferred

Excellent written and oral command of the English language necessary to work efficiently and communicate appropriately with clients and staff

Mandarin/Cantonese speaking is an asset

Physical Requirements

Ability to patrol the property including stairs, hallways, interior, and exterior

Ability to safely receive, store, and handle standard packages from couriers and carriers

Ability to work under various environmental conditions (wind, heat, cold, rain, etc.)

What We Offer As a full‑time associate, you will be eligible for employer‑paid health and dental benefits, paid time off, access to our Employee Assistance Plan, and Tuition Reimbursement Program.

Compensation $23–$25 per hour

Equal Opportunity Statement FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment‑related matters, including the recruitment process, hiring decisions, compensation, and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization.

AEDT&Other Information Automated Employment Decision Tool (AEDT) may be used in the assessment of candidates. Contact for information or reasonable accommodations.

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