Supervisor (Innisfil)

This position involves the supervision of crew activities on shift to ensure that Tim Hortons’ standards around people, product, cleanliness and exceptional customer service are fulfilled. As a full‑time position, candidates will be expected to maintain an average of 30 hours or more per week and be available any day of the week, including weekends and holidays.The Supervisor is an hourly paid (non‑exempt) position that focuses on the supervision and direction of crew activities during the scheduled shift. The role is operational in nature and aims to maximize guest satisfaction. Customer Service

Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees Responds to customers in a friendly manner with an appropriate sense of urgency Responds to special customer requests in a friendly manner Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situationsUpon request, conducts regular store walk‑thrus Ensures showcases, cake displays, and paper products are properly stocked Ensures interior and exterior of the store is maintained and cleaned throughout the shift People

Leads by example and demonstrates the importance of treating every employee and customer with respect Reacts immediately to issues requiring attention during the shift Provides ongoing, specific direction to employees Encourages excitement and a fun work environment while motivating employees to meet goalsReports to Store Owner and/or Manager on employee performance (positive or negative) Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels Attempts to solve crew performance issues in a positive fashion with emphasis on correcting the problem behavior while maintaining staff’s self‑esteemOperations

Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation Ensures that all product and packaging is properly merchandised and stocked Responsible for shift cash procedures Maintains operational efficiency through use of positioning charts and pre‑rush checklistsSupervises employees to ensure primary and secondary duties are completed Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies, accident/injury/illness policies) Monitors for, responds to and reports to store management about unsafe acts and conditionsCompletes all required shift documentation (e.g. records waste) Displays knowledge of and ensures compliance with the Always Fresh Evaluation Report and Always Fresh Back of House Report Other duties as required Additional Information

Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.) Frequent exposure to cold /below freezing and high heat temperatures (walk‑in refrigerator and freezers, ovens) Requirements

Previous experience in a supervisory role necessary 6 months previous restaurant experience required Thorough knowledge of Tim Hortons products and procedures Current certification in approved food safety training (Advanced.fst or ServeSafe) is an asset Strong communication and interpersonal skillsAbility to consistently adhere to policies/procedures Able to operate effectively in a quick‑paced environment Must be at least 18 years of age Must be able to stand for entire shift Must be able to lift up to 30 pounds Must have a valid driver’s license and reliable transportation Accommodations available upon request.

#J-18808-Ljbffr