Inside Sales Representative, Stoney Creek

What you’ll do:

Act as the primary point of contact for key customers, addressing their inquiries and concerns through phone calls and email correspondence

Provide exceptional customer service to bolster sales efforts and enhance customer satisfaction

Collaborate closely with Outside Sales Representatives (OSR) to strengthen customer relationships and work collectively towards achieving sales targets

Manage the entire order process from initiation to delivery, including order tracking and recommending complementary products

Make strategic recommendations to increase the adoption of private label products and digital solutions

Support OSRs in developing account growth strategies and conducting Quarterly Business Reviews (QBRs)

Ensure timely and accurate deliveries while assisting with various customer operations

Efficiently resolve day-to-day customer issues, whether working remotely or from company offices as required

What you’ll bring:

Minimum of 2 years’ Sales or Customer Service experience, preferably in building materials

Strong organizational skills with attention to detail

Excellent problem‑solving abilities and sound judgment

Effective interpersonal and written/verbal communication skills

Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)

Willingness to travel up to 25% for business purposes

Comfort with extended periods of desk work and heavy phone/email communication

What you’ll earn:

Competitive Pay: We make sure that your hard work is recognized

Medical, Dental, and Vision Benefits: Experience the peace of mind that comes with our comprehensive benefits package including an employee assistance program and telemedicine service designed to prioritize your well‑being

Employee Stock Purchase Plan (ESPP): Bolster your financial growth. Invest in your future and become a stakeholder by purchasing company shares at a 15% discount twice annually

RRSP Program: Ensure a secure future with fair matching of your retirement contributions

Paid Leave: Recharge and find work‑life balance with a personal emergency leave, and enjoy paid time off and company holidays to unwind and pursue personal interests

Paid Training and Advancement Opportunities: Open doors to exciting possibilities by engaging in our dynamic learning programs, which include the opportunity to earn valuable certifications

QXO is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation

Salary Range: CAD $47,902.00– CAD $67,101.00 /Yr.

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