Embedded Technical Account Management at Axon, Grande Prairie

Join Axon in Grande Prairie as an Embedded Technical Account Manager, focusing on strategic customer relationships and delivering exceptional service in a hybrid work environment. You'll play a crucial role in achieving client success.

In your role, you'll utilize your IT background to ensure operational goals are met while providing essential technical support. Your expertise will position Axon as a strategic partner for customers, helping them navigate complex product functionalities. A mix of project management and customer advocacy will define your contributions.

Key Responsibilities:• Lead the technical liaison role with clients • Oversee support and troubleshooting ticket resolution • Collaborate on product improvements based on client feedback • Monitor service level compliance and contractual obligations • Develop knowledge base articles to support clients

Requirements:• 5+ years of experience in IT or technical support • Experience with law enforcement/government sectors • In-depth knowledge of network administration • Excellent communication and detail-oriented skills • Strong ability to manage customer expectations

Drive change and impact lives through technology with Axon. #J-18808-Ljbffr