Service Desk Analyst at Fujitsu, Sudbury

Become a pivotal Service Desk Analyst with Fujitsu, specializing in technical problem resolution for School Districts. Your expertise will be essential in supporting Level 1 customers and ensuring smooth operations.

Fujitsu is seeking a Service Desk Analyst with a focus on resolving technical issues in School Districts. Required skills include 3-4 years of service desk experience and effective communication capabilities with clients and service providers. This role emphasizes managing tickets, adhering to operational SLAs, and developing documentation for various users.

Key Responsibilities:• Act as the primary technical resource for provincial L1 support • Document and resolve incidents through email, phone, and ticketing • Maintain confidentiality of sensitive information • Create and update troubleshooting and knowledge base articles • Collaborate with Agile teams to address technical challenges

Requirements:• 3-4 years’ experience in a service desk environment • Minimum 1 year of Level 2 support in MPLS networks • Familiarity with HEAT and WordPress tools • Strong analytical and problem-solving skills • ITIL Certification and SAFe Agile Certification required

Elevate your service desk career at Fujitsu by leveraging your technical skills and delivering top-notch customer support. #J-18808-Ljbffr