Customer Service Associate Lumber, Sudbury

Benefits

Inclusive and safe working environment

Promotion of work-life balance

Exclusive employee discounts

Insurance (certain conditions apply), annual salary review, etc.

Opportunities for advancement within the company

Community involvement

Teamwork and ongoing training

Comprehensive training program for all new hires

Student incentive program

Role Use your skills to guide customers, manage their special orders, and ensure an excellent shopping experience. Your focus on service and ability to keep our store well organized will enable you to access a rewarding job while actively contributing to our success.

Assist customers with their information/product requirements in the store or over the telephone.

Prepare special orders, obtain the required information and specifications from customer, contact Special Order Purchaser to establish and confirm price and available delivery date.

Maintain entire store, ensuring area is well stocked and merchandised with current product levels and information signage. Monitor inventory levels, perform inventory counts, and highlight inventory concerns.

Keep current on flyer and promotional events.

Actively strive to increase product knowledge, understand application and/or renovation techniques, and improve selling skills by participating in available training sessions.

Other related tasks to ensure the store runs smoothly.

Qualifications

Effective selling skills and a commitment to providing excellent customer service.

Good communication and interpersonal skills to assess customer requirements and make recommendations.

Some experience in a customer-focused role is required.

Ability to perform work duties involving stretching, bending, lifting, and carrying medium to heavy products.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

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