Customer Service Rep for Teladoc Health, Sudbury

Elevate patient experiences at Teladoc Health as a Tier 1 Patient and Member Support Representative. Manage essential support functions while ensuring satisfaction across all channels.

As a representative, you will provide critical patient and member support in a fast-paced call center. Your outstanding telephonic communication skills will help you articulate complex concepts and resolve issues efficiently. This position requires a balance of independent work and collaboration with your team.

Key Responsibilities:• Manage a variety of inquiries via calls, chat, and email • Provide timely resolutions for patient concerns • Relay information about Teladoc Health services clearly • Collaborate with team members for optimal service • Maintain high standards of customer satisfaction

Requirements:• Demonstrated empathy when engaging with patients • Excellent organizational skills to manage priorities • Adaptability to new processes in a busy environment • Proficiency in both English and French • Commitment to a minimum of 15 hours each week

Utilize your problem-solving skills and language abilities to enhance patient support at Teladoc Health. #J-18808-Ljbffr